The only reason for a four star rating on this nicely appointed çlean hotel is a few customer service issues that need attending to. The central reservation number appeared to be local with a local exchange number however they were clearly well off premises and clueless! I attempted to add one more night to my reservation a few days prior to my arrival and after 28 minutes being placed on and off hold while she took other calls the rep informed me she could not locate my reservation even with after I gave her a confirmation number. I hung up when she offerred to make a new reservation at a rate of $50 more per night. I called the actual hotel front desk and they found the reservatio
n immediately. The front desk staff was super friendly. The other out of character thing for this premiere hotel was the lack of hot water for showers and their towel policy. We returned to our room after midnight and found they had cleaned our room and removed the used towels leaving us only one used hand towel we left hanging on the shower rod and a washcloth to share between the two off us. Good thing they had a box of kleenex in the bathroom.
- Official Description (provided by the hotel):
- Awarded Hilton's Prestigious "Conversion of the year" Award. Our hotel is stylized in European fashion with rich appointments creating a truly ambient setting. We have world-class, full service executive meeting center that is certified by the International Association of Conference Centers (IACC) and so much more! ... more less
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- Also Known As:
- Doubletree Hotel Skokie
- Doubletree Chicago North Shore
- Doubletree Skokie
- Skokie Doubletree