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“great location nice room but lacks hot water in showers” 4 of 5 stars
Review of DoubleTree by Hilton Chicago North Shore

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DoubleTree by Hilton Chicago North Shore
Ranked #2 of 4 Hotels in Skokie
Certificate of Excellence
Madison, Wisconsin
Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“great location nice room but lacks hot water in showers”
4 of 5 stars Reviewed February 17, 2013

The only reason for a four star rating on this nicely appointed çlean hotel is a few customer service issues that need attending to. The central reservation number appeared to be local with a local exchange number however they were clearly well off premises and clueless! I attempted to add one more night to my reservation a few days prior to my arrival and after 28 minutes being placed on and off hold while she took other calls the rep informed me she could not locate my reservation even with after I gave her a confirmation number. I hung up when she offerred to make a new reservation at a rate of $50 more per night. I called the actual hotel front desk and they found the reservatio
n immediately. The front desk staff was super friendly. The other out of character thing for this premiere hotel was the lack of hot water for showers and their towel policy. We returned to our room after midnight and found they had cleaned our room and removed the used towels leaving us only one used hand towel we left hanging on the shower rod and a washcloth to share between the two off us. Good thing they had a box of kleenex in the bathroom.

Room Tip: Use front desk to make reservations ... only open 9 to 5 though. Check shower for hot water.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank hellofromme123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeHalley, Manager at DoubleTree by Hilton Chicago North Shore, responded to this review, February 28, 2013
Thank you for taking the time to review our hotel. I apologize for the frustration you experienced with central reservations. We would love to accommodate any reservation needs you have directly at the front desk or with our reservations coordinator in the future. I assure you, we are much easier to work with! I'm glad you found our staff to be so friendly. I assure you that the hot water issue and lack of towels you experienced are not common of our hotel and should you return you won't have the same problems. We really appreciate your business and hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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905 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (88)
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English first
Macon, Georgia
Level Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed February 10, 2013

I recently stayed at this hotel with my sister & my two young kids (1 year old & 3 year old). The room was decorated very tastefully, my 1 year old enjoyed the wall of windows (even though it overlooked a roof), and it was very clean. The beds & pillows were very comfortable. We chanced going to the restaurant within the hotel because we really didn't want to get back in the car after having driven for 8 hours that day. We went earlier in the evening (but still on a Saturday) & asked the staff if the restaurant was child friendly. They ensured us that it was, but I still asked to be seated somewhere that my children wouldn't irritate too many customers. All of the staff at the restaurant that we encountered were very friendly, well-informed with the menu, and patient with my tired children. We had a wonderful & relaxing dinner.

After realizing a couple of days later that my son's stuffed lion was in fact missing, I called the hotel to inquire if one had been turned in. The front desk cheerfully told me that it was there & agreed to ship it right out. Thank you for finding my son's lion & understanding that children do not always sleep well without their "lovies." I would recommend this hotel & restaurant to anyone.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank bettinarae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeHalley, Manager at DoubleTree by Hilton Chicago North Shore, responded to this review, February 28, 2013
Thank you so much for your kind words. I'm so glad you and your family were able to visit us and found our accommodations so friendly and comfortable. I'm especially glad that your son's "lovie" made it back safely! Thanks again for reviewing us and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed January 30, 2013

I recently stayed at this hotel due to a convention and enjoyed my stay here very much. The room was nice and clean. nice sharp picture flat screen tv and the bed was very comfortable.
This hotel is right across the street from shopping area (Old Orchard), restaurants (thai, Portillos, IHop, grocery store (Jewel) and a host of other stores. The restaurant situated next to the lobby area (Jamesons char house) has a nice atmosphere and great food. Look for Ubi the manager- he is a great host.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank snwblk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeHalley, Manager at DoubleTree by Hilton Chicago North Shore, responded to this review, February 28, 2013
I'm so glad you enjoyed your stay with us during your convention. I'm also glad you got to meet Ubi, you are correct he is a great host! Thanks for visiting and for taking the time to review your stay. We appreciate your business and hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new jersey
Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed January 26, 2013

First time at this hotel, I am a Hilton Member, found that the lobby was very nice clean and modern, the desk reception was very help and as always fresh cookies .I stayed on he first floor and it was a please not to wait for a elevator. I will change my on my Hilton Honors to lower floor. The room was very clean and neat. .The next time I will come back here again and ask for 1 st floor

  • Stayed January 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank richardb621
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeHalley, Manager at DoubleTree by Hilton Chicago North Shore, responded to this review, January 27, 2013
Thank you for staying with us and for taking the time to write such a nice review! I'm so glad you enjoyed your stay including the fresh and warm cookies, comfortable room and friendly staff. We look forward to your next stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knoxville, Tennessee
Level Contributor
758 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 226 helpful votes
5 of 5 stars Reviewed January 23, 2013

We have needed accommodations twice in Skokie and chose to stay here both times. Once again our second visit was exceptional and perfect. The staff is friendly, efficient and immediately handled any needs. Comfortable, clean rooms for two families in adjoining rooms. Our grandchildren loved the stay here. We will return.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Knox10SC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeHalley, Manager at DoubleTree by Hilton Chicago North Shore, responded to this review, January 27, 2013
I'm so glad you found us consistently excellent. We strive to impress all of our guests with warm hospitality and by providing the comforts they value when traveling. We do have an abundance of adjoining rooms and are perfectly suited for families. Thank you for visiting us and we look forward to having you back as our guests soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peoria, Illinois
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 23, 2013

Would highly recommend this location to colleagues, family and friends who may be traveling to the area. Nicholas (bartender) is an asset to the property as he always remembers your drink and provides solid recommendations off the dining menu. Rosie at the front desk is very helpful and received a courtesy call inquiring if there was anything that I needed during my stay. The Housekeeping Staff is always polite and friendly when passing throughout the hotel.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank jayres09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeHalley, Manager at DoubleTree by Hilton Chicago North Shore, responded to this review, January 27, 2013
I'm so glad that you were able to interact with our wonderful staff. We know and value the impact that our wonderful employees like Rosy, Nicholas and our housekeeping staff can have on our guests and are so glad you felt their warm hospitality. I'm so happy you recommend our hotel and truly appreciate you sharing your comments with the world.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Illinois
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 16, 2013

I love your Hotel. Everyone is so nice and helpful.The location is wonderful. I can walk to Jewel Osco, and Bonefish Grill to eat, they have a gluten free menu. and Old Orchard Center has lots to see and do, and a movie theater.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Easytobook.com

Helpful?
Thank kglahamilton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeHalley, Manager at DoubleTree by Hilton Chicago North Shore, responded to this review, January 27, 2013
Thank you so much for such a nice review! I'm glad you enjoy our hotel as well as it's location around several convenient shops and amenities. We truly appreciate your patronage and thank you for your business.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Chicago North Shore

Property: DoubleTree by Hilton Chicago North Shore
Address: 9599 Skokie Blvd, Skokie, IL 60077-1314 (Formerly North Shore Skokie Hotel)
Phone Number:
Location: United States > Illinois > Skokie
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Skokie
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Chicago North Shore 3.5*
Number of rooms: 369
Official Description (provided by the hotel):
Awarded Hilton's Prestigious "Conversion of the year" Award. Our hotel is stylized in European fashion with rich appointments creating a truly ambient setting. We have world-class, full service executive meeting center that is certified by the International Association of Conference Centers (IACC) and so much more! ... more   less 
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Also Known As:
Doubletree Hotel Skokie
Doubletree Chicago North Shore
Doubletree Skokie
Skokie Doubletree

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