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“Very Good Meals”
Review of Portillo's

Portillo's
Ranked #1 of 49 Restaurants in Shorewood
Certificate of Excellence
Description: Home to America's favorite Chicago-style hot dogs, Italian beef, burgers, salads, and chocolate cake.
Restaurant details
Description: Home to America's favorite Chicago-style hot dogs, Italian beef, burgers, salads, and chocolate cake.
Shorewood, Illinois
Level 6 Contributor
238 reviews
167 restaurant reviews
common_n_restaurant_reviews_1bd8 94 helpful votes
“Very Good Meals”
Reviewed March 4, 2014

Portillo's has great Italian beef and their salads are just hard to beat. The parking lot can be a bit tricky to maneuver in around meal time, but worth it!

  • Visited March 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Ron S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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130 reviews from our community

Visitor rating
    92
    21
    10
    5
    2
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Phoenix, Arizona
Level 6 Contributor
200 reviews
125 restaurant reviews
common_n_restaurant_reviews_1bd8 60 helpful votes
“Crowded and Service Very Slow”
Reviewed January 7, 2014

Don't get me wrong, we love Portillos but it seems we found a restaurant that needs some attention. We arrived at lunchtime last week to find it very crowded. Not a problem except, tables were not getting cleaned up, as guests were leaving. We ended up splitting up because of the condition in the dining room. Although our order was taken very quickly and accurately. It took 2 tries before we got all of our food. Communication between the person putting food in trays and making drinks was the problem. The person responsible for drinks seemed to wander off, while the others were working very hard. Everyone in our group thought the onion rings were grossly overcooked. When we shared that with the staff, they told us "thats how they are supposed to look". Very disappointed and threw away about 3 orders of rings. Beef was great, salads amazing. This store needs attention. We live in AZ now and looked forward to Portillos food but will certainly look for a different location when back in IL again.

  • Visited January 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank nippon703
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
Level 6 Contributor
142 reviews
75 restaurant reviews
common_n_restaurant_reviews_1bd8 65 helpful votes
“Favorite Group Stop for a great fast lunch”
Reviewed October 30, 2013

One of my group leaders told me about Portillo's as she is located nearer to Chicago than we are. The manager's are always welcoming when I call to say we are bringing a group and the walk up counter, with people talking to our folks in line to answer any questions, is a winner. We get fast service, EXCELLENT quality food and there is plenty of space to sit. I recommend it any time. They have a variety of food including salads, an ice cream stand and even a liquor license at some.

Visited September 2013
Helpful?
Thank StLTourGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbia, South Carolina
Level 4 Contributor
34 reviews
20 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“From an ex-chicagoan”
Reviewed October 22, 2013

In the west, there are no good Chicago style Italian beef sandwiches; when returning to visit family and friends, Portillo's is a must.

Visited June 2013
Helpful?
Thank KDTM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Channahon, Illinois, USA
Level 3 Contributor
13 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Never a disappointment”
Reviewed October 22, 2013

My husband and I are regular customers at this location of Portillo's. The food is always hot and our order always correct and served in a timely manner. The restraunt is clean and the employee's are friendly.

Visited October 2013
Helpful?
Thank jeans984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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