I was waiting for another hotel's shuttle at O'Hare, and it never came. I used the phone board to call my hotel, but accidentally got Twelve Oaks Suites instead. The man on the phone told me he would send a driver right away for me, and offered me the same rate as my other hotel! And there, in 5 minutes was the Twelve Oaks shuttle. Then at the desk, they called my other hotel for me and cancelled my reservation, making sure I would not be charged. They even told them of my dissapointment with them. Then I was checked into a SUITE! They have all suites at this hotel. Large rooms, full kitchens, dining table. I even got to attened their breakfast which was just the best. I definitly will return to this hotel, and just want to say...its really a wonderful secret of Chicago. P.S. They serve fresh baked cookies at the front desk all day with Starbuck's coffee...and its free. Wow. Nice touch. Other hotel's should follow this example of service.
Property: Twelve Oaks Suites at O'HareAddress: 9450 Lawrence Ave, Schiller Park, IL 60176-1117
Location: United States > Illinois > Schiller Park
Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Swimming Pool Airport Transportation
Ranked #8 of 9 Hotels in Schiller Park
Price Range (Based on Average Rates): $
Number of rooms: 89