This property is relatively new. Thrifty Car Rental is next door and shuttles Hampton guests to and from O'Hare Airport. All of a 5 minute ride.
Upon entering the hotel, you sense that everything is relatively new and has a great appearance. Front desk was very polite and friendly. Included with your room is free breakfast. While some have classified the breakfast as 'delicious' and 'very good,' for a Hampton it was average. Compared to the parent company's Hilton brand, it is inferior. But I would not expect a Hilton buffet in a Hampton.
I had received an e-mail from Hilton with a 1,000 point promotion to book a hotel with their iPhone app. Being a miles and points junkie, I reserved this hotel using the app. This is where my problems began. Once reserved, I never received a confirmation e-mail. When I arrived at O'Hare and saw that there was no e-mail confirmation, I immediately called the hotel. They said they did have my reservation. Whew! Upon arrival at the hotel, the price on my reservation was somewhat higher than the quote I received on the Hilton app. It was late. I was tired so I figured I would deal with it in the morning. When I was ready to check out, I addressed the problem. Fortunately the manager was standing there. We discussed the issue and he promptly changed the charge to the rate I was quoted on the app (which turned out to be a weekend rate. I stayed on a weekday night).
I highly recommend this Hampton property if you need to stay near the airport. Excellent condition and service!
Side note: I will not be using their app again. Clearly a flawed product and would not risk a reoccurrence and then have a not-so-helpful staff and manager. You have been warned!
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- Also Known As:
- Hampton Inn Chicago-o`Hare International Airport Hotel Schiller Park
- Hampton Inn Schiller Park
- Schiller Park Hampton Inn