My husband and I have been staying here twice, Mai 2012 and Mai 2013, reservation made by our Travel Agency. The lobby has been restyled and looked real nice, the rooms were 'screaming' for renovation, the breakfast room was a disgrace. The location is OK for a trip downtown (Avistar shuttlebus, CTA Blueline) and to stay one night before picking up a motorhome. We do not know anything about the price, since the hotel was part of a travelpackage, but this is not the kind of hotel we usually stay in (Palmer House Hilton, Chicago). And I am very sorry to say that we would not recommend this hotel to friends.
We had stayed here on a visit four years ago and thought it worth a return visit. We were not disappointed - our room was clean and bright, our bed was comfy ( I was asleep in minutes) and the staff were friendly. I never heard them be anything else but helpful to guests.
The food on the breakfast buffet was basic but tasty and the nights that we dined in the hotel, the food was good value for money.
One drawback was that our room was next to the highway but the noise didn't bother us as we were usually too tired to notice when we were in the room.
We were forced to stay here, when there was no other room within 20 miles of the airport, due to the airlines screwing up our flight. The carpets were stained, the bedroom and bathroom was so outdated, it had a "school type" toilet. It was strictly a place to lay our exhausted bodies, nothing more... Oh and it was $99.00 for this bed!
We were in Chicago for a quick weekend get away. Lalapalooza was this weekend and the hotels downtown were more astronomically expensive than usual. So we decided to stay out at O'Hare and take the 'L in to downtown. The hotel shuttle took us very kindly to me CTA stop and we boarded our train and made it just fine probably faster than driving downtown.
As for the room, it served its purpose. It was clean-actually the shower seemed new. Pillows were comfortable. Breakfast was ok-but we were saving up space for a big lunch anyway. My sour asked for change for the tolls and they didn't hesitate.
Issues: when we first arrived our key card would not work. My spouse went back 3 times, on the third time they gave us a new room and that card worked just fine.
Stayed at this hotel with my daughter. The shuttle bus drivers I have to say were very nice and treated the passengers well. As for the hotel staff. Very disappointed. Not very welcoming. Everytime you asked a question they made you feel like you were asking too much. Came in a bit early and wanted to charge me extra $25 for early check in. So asked Edella if we could lock our bags somwhere which she was not happy about.Staff really need to have some kind of customer service training. I feel that good customer service makes a great impact on whether you would return or not. Hotel included free breakfast. Very limited food. Got there 25 mins before closing and only had waffles,cereal or fruit and they did not want to fill anything else up. The rooms were very basic. The hotel was near to the airport. Hotel did have it's own restaurant, but nowhere close by to go.This hotel was way overpriced for a 2 star even.