I spent two nights for business travel at the Comfort Suites O'Hare. First, the good: All the staff I interacted with were very friendly and helpful. It's 10-15 minutes from the airport and has a shuttle, which is convenient, and there is a restaurant on-site; also convenient. Price is right for what you get: My room was about $75/night. The lobby area looks relatively modern and is comfortable, and coffee is always available there. And having the extra space of a suite, with seating area, fridge, and microwave, is great. Bed was very comfortable.
But there are a number of areas that need some attention. The room I stayed in was definitely in need of a refresh - it was quite dated, and the appliances (alarm clock, coffee maker) were pretty ancient (my coffee maker was actually semi-broken and I had to jerry-rig it to make it work) . Housekeeping services really need some improvement. While it was clear my room was vacuumed daily and the bathroom done, the details were overlooked: My coffee maker was pretty filthy when I checked in, and was not washed at all while I was there; furniture surfaces were not clean; phone looked really grubby; coffee and coffee supplies were not replaced (had to ask front desk), etc. The on-site sports bar-style restaurant is convenient, but don't expect much in the way of menu diversity or high quality (I ate dinner and breakfast there). I really can't believe they charge for the breakfast they offer (though I did get a coupon for one free breakfast during my stay): It's basically the "expanded" Continental breakfast you get for free at places like Hampton Inn. And while it's great they have a shuttle, I waited over 45 minutes for it to arrive after I called the hotel from the airport.
Bottom line: If you have business or travel-related needs that make this hotel's location convenient for you, it's functional and fine. But there are tons of hotels hear the airport that have a better brand reputation. So if you want a better hotel experience - and if you want to be in a "good" area that offers good restaurants, etc. - go elsewhere. The area around the hotel is quite ugly/shabby with very few good dining (or general retail/shopping) options, and not at all "walkable." Also, as others have said, there is a banquet facility attached to the hotel. No events were going on while I was there, but as others have mentioned noise, I would recommend staying on the higher floors if you'll be there when the banquet area is in use.
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- Also Known As:
- Comfort Suites o`Hare Hotel Schiller Park
- Comfort Suites Ohare
- Comfort Suites Schiller Park
- Schiller Park Comfort Suites