I stayed in this hotel for just one night after my arrival into Chicago. The checkin was not smooth as it was being handled by some trainees, I assume. Eventhough my room was booked by my client using his card that was authorised earlier, they were unhelpful and requested my card for authorisation. Also, the plan was supposd to be with complimentary breakfast, but on the next day morning, when I enquired about the same to the reception, they replied in negative.
The room was very big, but the temperature control was a tad old fashioned and the room felt very cold.
It took some time for the checkout too. So, I had plans of coming back to this hotel the day before I was supposed to leave chicago, but I decided otherwise and stayed in suburb schaumburg itself and came to the airport in just 30 minutes.
Also, after I came back to India and got my monthly credit card bill, I was surprised to find that they has erroneously charged an additional amount of around $70. But I wrote a mail to thier customer care and immediately I got a reply which was super fast and upon realising their mistake, they immediately reverted back the amount. That was really good.
This hotel could make waves, if they concentrate on their front-desk and also in providing proper information. IMHO, The people have to be trained properly.
- Official Description (provided by the hotel):
- Make yourself at home at the Four Points by Sheraton Chicago O'Hare Airport. Located close to O'Hare Airport, we offer a complimentary shuttle service to/from the airport. ... more less
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- Also Known As:
- Four Points By Sheraton Chicago o`Hare Airport Hotel Schiller Park
- 4 Points By Sheraton Chicago o`Hare Airport
- Four Points Chicago
- Chicago Four Points
- Schiller Park Sheraton
- Schiller Park Four Points
- Sheraton Schiller Park
- Four Points Schiller Park