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“Expect more from a Hilton property”

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DoubleTree by Hilton Hotel Chicago - Schaumburg
Ranked #13 of 29 Hotels in Schaumburg
Certificate of Excellence
Boston, Massachusetts
Level 4 Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Expect more from a Hilton property”
Reviewed September 17, 2013

This is the second time I have stayed at this property and the last. The lobby, dining, location are all perfectly acceptable. However, the rooms feel like they are from the early 90's, dated and not entirely comfortable. Service was fine...but I expect more from a Doubletree.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RomanNoseBoston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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680 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
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English first
Florida City, Florida
Level 4 Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 17, 2013

The full wedding party including bride and groom and all of us coming from out of town booked 'many' rooms for this wedding. My husband and I stayed here for 5 days. Construction going on several floors. One of the groomsmen walked into his room to find a man standing in the room doing something in the closet. He said he was part of the construction crew. The groomsman went to the front desk to complain about someone in the room and they brushed him off saying they had to be there to work. They should have moved him right then and there! No one should have strangers in their room while they are not in the room with them! Bad security and bad attitude. While the best man was checking in, the lady at the front desk reamed him becasue she saw him bringing beer in with him. She told him that she would call the police if there was any type of noise disturbance and we would ALL be kicked out of the hotel and arrested. This is after the groom specifically asked if we could use the lobby when we all returned from the wedding and get together...NO WHERE near the rooms for that matter and these 'kids' are in their 30's. Seriously? Bad customer service. Would NOT recommend it.

Room Tip: Go to top floor where the construction is not happening.
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cheekemnky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peoria, Illinois
Level 3 Contributor
13 reviews
5 hotel reviews
Reviewed September 16, 2013

The Doubletree by Hilton in Schaumburg IL is in a great location! Close to the Woodfield Mall and a number of great restaurants, this hotel offers the weary traveler a convenient location to shop, dine or take care of business. Much of the hotel has been recently updated and construction was continuing to update the remainder. I've stayed at numerous Hilton properties around the World and have never been disappointed with them and this location is no exception.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank xd2rsha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level 6 Contributor
1,425 reviews
159 hotel reviews
common_n_hotel_reviews_1bd8 461 helpful votes
Reviewed September 14, 2013

We have stayed at a lot of Hilton brands across the world so I think we are tough raters. Having said that, the double tree in Schaumburg was not great. It was outdated and I would rather stay at one of the many other options in the area next time. Nothing at the hotel was above and beyond...not service, rooms, etc even given the price paid.

Stayed September 2013, traveled on business
Helpful?
Thank Shelliu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodstock, United States
2 reviews
Reviewed September 11, 2013

We have stayed at several Double Tree hotels and not once have we been disappointed. I can't say the same thing for other hotels we've stayed at. It's so nice to know that we can always count on wonderful service and clean rooms.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Angela D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, United States
Level 1 Contributor
4 reviews
Reviewed September 9, 2013

Hotel was very clean & comfortable. Location is perfect for the mall & restaurants in town. Nice buffet breakfast (a bit overpriced, unless you are a big eater) and the bed is WONDERFUL. I would definitely stay here again if in town. Room rate was very reasonable for what the others are offering.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Lisa V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minier, IL
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 5, 2013

We stay at this location a couple of times a year because it is very convenient to our son, the mall, etc... Never had any major issues other than the breakfast buffet has been bad every time we've tried it.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank UncleTater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Chicago - Schaumburg

Property: DoubleTree by Hilton Hotel Chicago - Schaumburg
Address: 800 National Pkwy, Schaumburg, IL 60173-5140 (Formerly Wyndham Garden Hotel)
Phone Number:
Location: United States > Illinois > Schaumburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Schaumburg
#12 Family Hotel in Schaumburg
#14 Business Hotel in Schaumburg
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Chicago - Schaumburg 3.5*
Number of rooms: 188
Official Description (provided by the hotel):
The Doubletree Hotel Chicago/Schaumburg is located on National Parkway and is close to numerous office buildings such as Zurich, Motorola, and IBM. Our hotel in Schaumburg is a short drive to numerous restaurants and is within walking distance of the Woodfield Mall. It is located just 25 minutes northwest of O'Hare International Airport and 30 miles from downtown Chicago. This hotel provides in room complimentary WiFi, cordless phones and voice mail. Complimentary 24-hr Business Center. Hotel Guests can take advantage of our complimentary shuttle service within a 5 mile radius. ... more   less 
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Also Known As:
Doubletree Hotel Chicago Schaumburg
Doubletree Schaumburg
Schaumburg Doubletree

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