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“Great place to spend NIGHTS”

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Embassy Suites by Hilton Chicago - Schaumburg/Woodfield
Ranked #23 of 29 Hotels in Schaumburg
Chicago, Illinois
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Great place to spend NIGHTS”
5 of 5 bubbles Reviewed April 8, 2014

This hotel is family friendly and also has great Ambiance, This place is like a small resort with restaurant, bar , swimming pool, etc. We went there on a Friday and they had complimentary drinks both Alcoholic and non-Alcoholic along with snacks. The morning breakfast was excellent too.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travellingman_007_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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806 reviews from our community

Traveler rating
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    97
    79
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
nassau, Bahamas
1 review
4 of 5 bubbles Reviewed April 7, 2014

I experienced a great level of service at this hotel. Albert the shuttle driver was excellent and provide good recommendations. Check in was smooth, the room was nice and the internet worked great. The restaurant and in dining food was excellent and the Louisiana seasonings were divine.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Fabian F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
235 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 249 helpful votes
5 of 5 bubbles Reviewed March 29, 2014 via mobile

Great stay start to finish! The lobby is beautiful, our room was comfortable and well appointed, the pool was noisy when full of kids but fun, the evening reception made us too full for dinner the night they had cheese & crackers, and the omelette I had cooked to order were way awesome! The location is convient to medival times, legoland, the malls, and Lou malnatis! We borrowed games from the front desk and brought our own for fun during evening drinks and snacks. The staff made the stay, I have to say...friendly and helpful every step of the way...right down to the quick and throrough cleaning while we were at breakfast! A great hotel w kids!

Stayed March 2014, traveled with family
Helpful?
2 Thank flizzer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOSESS, Director of Sales at Embassy Suites by Hilton Chicago - Schaumburg/Woodfield, responded to this review, March 31, 2014
Wow! What a weekend you all had! I am so glad you had a fun time. We even had some decent weather for a change. Thank you for choosing us to spend your weekend with. Hope to see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sarasota, Florida
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed March 27, 2014

This is our preferred hotel if we pick my mother at Chicago O'Hare.
Great location on our way home.
We love breakfast buffet. Nice rooms and good housekeeping service.
We will use them again! See you soon....

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarynaR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOSESS, Director of Sales at Embassy Suites by Hilton Chicago - Schaumburg/Woodfield, responded to this review, March 31, 2014
Thank you for choosing our hotel for your quick visit. I will share your comments with our team and appreciate you taking time to share them. Safe Travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairlawn, United States
1 review
4 of 5 bubbles Reviewed March 27, 2014

The hotel is nice, with a unique interior design. The rooms are double suites, which is quite nice. The made-to-order breakfast is great, can't beat it. The in-hotel restaurant is awful--check the reviews on Yelp or other sites, they aren't wrong.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Jacob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOSESS, Director of Sales at Embassy Suites by Hilton Chicago - Schaumburg/Woodfield, responded to this review, March 31, 2014
Jacob, thank you for your comments and taking the time to share them. I am glad you enjoyed your stay and sorry the restaurant did not meet your expectatations. We continue to strive to become better and comments help us improve. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oak Forest, Illinois
1 review
3 of 5 bubbles Reviewed March 24, 2014

My husband and I reserved a room at the Embassy Suites in Schaumburg from March 21-23, 2014 looking forward to a relaxing stay-cation, but unfortunately we checked out on Saturday due to the cleanliness of our room. I have stayed at the Embassy Suites Chicago-Downtown, Chicago along with the Oakbrook location and had a FANOMINAL experience, however, the Schaumburg Embassy and Suites does not meet the standards that their other locations provide.

First, let me highlight the pros: quiet hotel, lobby and other common areas were clean, hot free breakfast with cooked-to-order omelets for all guests, free alcohol reception for guests from 5-7.

Cons: room was very outdated; the phone in our room did not work, the bedding was filled with hair from prior guest along with the blue throw blanket they provide each guest for relaxing on the couch in the front area of our room. One HUGE pet peeve of mine is hair! It is nasty and makes me not want to stay in a hotel. One or two strands I can deal with, but I literally took a wash cloth from the bathroom wet it and ran it across our comforter and there was a generous amount of hair on the towel.
We reported the problem with the phone and our comforter at 9:00 a.m. to management at the front desk; no one came to the room to resolve either issue. Reported the problem again at 10:00 a.m., still no response. My husband went down to the front desk at 11:00 a.m. talked to the manager, he called the maintenance staff, and no one came to resolve the issue. At 12:00 a.m. left the room and came back from an outing at 3:00p.m., phone still doesn’t work at hair filled comforter still remained on our bed. You would think by now the manager would be up to our room personally with a blanket in his hand and the maintenance person to make sure our problems were resolved, but nothing. Because of these issues and the frustration, we checked out of the hotel. The manager said it was a miscommunication between him and his staff regarding the reason why no one came to our room to resolve our issues, we were refunded for our stay. Bottom line is that these small issues could have been easily resolved if management would have properly done their job. I was totally surprised with this experience; it was very unlike Embassy standards that I have personally experienced.

Overall the rating is based on our stay minus the issues we experienced. It was an average stay for us because we have experienced service and higher standards at other nearby Embassy locations.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank McCoy436
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOSESS, Director of Sales at Embassy Suites by Hilton Chicago - Schaumburg/Woodfield, responded to this review, March 31, 2014
Thank you for taking the time to share your experience with us. I am sorry we did not live up to your expectations for this visit. It appears that you had a couple of housekeeping areas and we were unable to address. I am using your comments and experience in our next team meeting. Something so simply resolved and yet unattended, leaves the guest with a poor impression. I am sorry we have let you down and welcome any opportunity to earn your business back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lafayette, United States
1 review
2 of 5 bubbles Reviewed March 21, 2014

I was disappointed to find you have to pay for internet, for what the room costs this should be an automatic amenity. I also felt the staff really did not try to help when needed. I wanted some plates and was told I could go get them myself!!!

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Scott L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOSESS, Director of Sales at Embassy Suites by Hilton Chicago - Schaumburg/Woodfield, responded to this review, March 31, 2014
Thank you for your comments. I am sorry to hear your comments around the cost of internet. It appears that the front desk did not make you aware that internet is free to HHonors members. Sign up is very fast and by simply having a valid email address and contact information.

We look forward to serving each and every guest. We hope you give us another opportunity to serve.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Embassy Suites by Hilton Chicago - Schaumburg/Woodfield

Property: Embassy Suites by Hilton Chicago - Schaumburg/Woodfield
Address: 1939 North Meacham Road, Schaumburg, IL 60173
Phone Number:
Location: United States > Illinois > Schaumburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#19 Business Hotel in Schaumburg
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Chicago - Schaumburg/Woodfield 3.5*
Number of rooms: 209
Official Description (provided by the hotel):
Our impressive all-suite hotel in Schaumburg offers value added amenities that will save you big; welcome to the Embassy Suites Chicago - Schaumburg/Woodfield. We're located just 9 miles from the Chicago O'Hare (ORD) airport, and just minutes from the infamous Woodfield Mall. We offer complimentary local area transportation to nearby business and attractions, within a 4 mile radius. Hotel guests can enjoy our complimentary cooked-to-order breakfast daily, and our complimentary evening reception. All of our 2-room suites come equipped with a refrigerator, microwave, coffeemaker, and WiFi. Groups and meetings can take advantage of our 8,000 sq/ft of flexible event space, perfect for weddings and business meetings. ... more   less 
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Also Known As:
Embassy Suites Hotel Chicago
Schaumburg Embassy Suites

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