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Embassy Suites by Hilton Chicago - Schaumburg/Woodfield
Ranked #22 of 29 Hotels in Schaumburg
Normal, United States
1 review
“Not so good”
2 of 5 bubbles Reviewed January 27, 2014

They have some improvements to make at this hotel - with their staff, the food, and the maintenance of the hotel in general. Buckling wallpaper on the walls, broken curtain rod, bathroom door didn't lock, dirty dishes in the hallways when we checked in, food tasted like chemicals, old mattresses sitting outside the work-out room, dumpster area was a disaster and that's what we got to look at when working out!

  • Stayed January 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Robert L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOSESS, Director of Sales at Embassy Suites by Hilton Chicago - Schaumburg/Woodfield, responded to this review, January 28, 2014
I am sorry to hear of you experience durig you recent stay with us. I have shared your comments with the department heads and will use your notes to direct our next staff meeting. We are doing work on the property during our slower period which is why the dumpster was full and the mattress outside the room. Please know we do use your comments to make futre guest's stays more enjoyable. Thank you for taking the time to share your stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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792 reviews from our community

Traveler rating
    275
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    137
    92
    77
See reviews for
317
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268
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
Heyworth, Illinois
Level Contributor
191 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
5 of 5 bubbles Reviewed January 19, 2014

We were here for a banquet over the weekend and enjoyed our stay. The hotel is in a great location and the staff was wonderful. The weather was not that great outside - snow storm - and when we arrived, the staff warmly greeted us and stated they were glad we made the trip safely. This atrium area is beautiful compared to most other Embassy Suites. The banquet room was nice and of course, the manager's reception was good. The breakfast in the morning was delicious....the only thing that could be improved is the number of people that work the omelet/hot breakfast line. There was only one gentleman that was handling everyone's order and if you only wanted a pancake/bacon, you needed to wait in the same line as the omelet station. Otherwise, I highly recommend this location and would definitely stay here again. Even when I called because I thought I left my glasses in our room after we arrived home, Eric went to the room to check for me. Great service....that makes the difference!

  • Stayed January 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LKS28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOSESS, Director of Sales at Embassy Suites by Hilton Chicago - Schaumburg/Woodfield, responded to this review, January 28, 2014
Phew! So glad we found your glasses! Thank you for sharing your recent stay. I have passed on your comments to our Food and Beverage director to hopefully improve the breakfast experience. Your kind words will be shared with the staff during our next staff meeting.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lowell, Michigan
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed January 19, 2014

It was refreshing to be a part of the hotel community for an evening. By community, I mean that the guests that participated in the evening welcoming happy hour were all friendly and social. The feeling was one of a family away from home. All of us work hard during the day and it was great to relax in a hotel that provided the reception where guests can truly relax.

  • Stayed January 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank 364cynthialc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOSESS, Director of Sales at Embassy Suites by Hilton Chicago - Schaumburg/Woodfield, responded to this review, January 28, 2014
Thank you for your kind words. I am glad you found our reception to be inviting and enjoyable. I will share your comments with our management team during our next meeting. We look forward to seeing you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nesbit, United States
1 review
5 of 5 bubbles Reviewed January 14, 2014

The staff and customer service at this hotel were outstanding!! They were constantly going above and beyond the minimum to help us with ANYTHING we needed! I would highly recommend this hotel if you are considering staying in Schaumburg for any length of time!

  • Stayed January 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Katherine U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOSESS, Director of Sales at Embassy Suites by Hilton Chicago - Schaumburg/Woodfield, responded to this review, January 28, 2014
We are so pleased you enjoyed your visit with us. I have shared your comments with our staff and want to thank you for sharing your experience. We do try hard to make each stay exactly as yours. Thank you for choosing Embassy Suites!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naperville, Illinois
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed January 9, 2014

We travel alot and found that this location needs a bit of up grading in the suite we were given. Carpeting, painting, furniture and wall hangings all needed some up grading. The rest of the stay was pretty nice. The staff was very pleasant and curtious. The restaurant food choices were excellent and prepared well.

  • Stayed January 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank runemout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOSESS, Director of Sales at Embassy Suites by Hilton Chicago - Schaumburg/Woodfield, responded to this review, January 28, 2014
Thank you for taking time to share your experience. I hope your next visit will show suitable improvements and sorry your stay was not as expected. I have shared your comments with the management team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naples, United States
1 review
5 of 5 bubbles Reviewed January 9, 2014

Extremely friendly staff, comfortable rooms, pleasant atmosphere. We are from Florida and enjoyed the atrium that is filled with palms, ferns, and all sorts of tropical plants. The restaurant is also reasonable and food was good. Would highly recommend this hotel

  • Stayed January 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Sherry J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOSESS, Director of Sales at Embassy Suites by Hilton Chicago - Schaumburg/Woodfield, responded to this review, January 28, 2014
Thank you for taking the time to write your comments. yes, we love our atrium too. Expecially this time of year when the weather is anything but tropical. I have shared your kind words with our staff and look forward to your next stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, United States
1 review
4 of 5 bubbles Reviewed January 9, 2014

Embassy Suites is a great place for reunions and parties. Just make sure if you have a wild party, to tip the hotel staff. This place is clean and well kept for being an old hotel. The pool isn't large, but the hotel is like an all-inclusive resort. You have free breakfast from 7:30am-10:30am and free cocktail hour from 5:30-7:30pm. EVERYDAY! The price is right and the rooms are cozy, clean and great for a party. The staff is friendly for what they must deal with on a regular basis. I give them a lot of respect. Just make sure to tip them....this place is very similar to an all-inclusive....in the Chicago Suburbs!

  • Stayed January 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Christine T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOSESS, Director of Sales at Embassy Suites by Hilton Chicago - Schaumburg/Woodfield, responded to this review, January 28, 2014
Christine, we are glad you had a fun weekend and was able to experience all the Embassy Suites can offer. We look forward to your next visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Chicago - Schaumburg/Woodfield

Property: Embassy Suites by Hilton Chicago - Schaumburg/Woodfield
Address: 1939 North Meacham Road, Schaumburg, IL 60173
Phone Number:
Location: United States > Illinois > Schaumburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#19 Business Hotel in Schaumburg
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Chicago - Schaumburg/Woodfield 3.5*
Number of rooms: 209
Official Description (provided by the hotel):
Our impressive all-suite hotel in Schaumburg offers value added amenities that will save you big; welcome to the Embassy Suites Chicago - Schaumburg/Woodfield. We're located just 9 miles from the Chicago O'Hare (ORD) airport, and just minutes from the infamous Woodfield Mall. We offer complimentary local area transportation to nearby business and attractions, within a 4 mile radius. Hotel guests can enjoy our complimentary cooked-to-order breakfast daily, and our complimentary evening reception. All of our 2-room suites come equipped with a refrigerator, microwave, coffeemaker, and WiFi. Groups and meetings can take advantage of our 8,000 sq/ft of flexible event space, perfect for weddings and business meetings. ... more   less 
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Also Known As:
Embassy Suites Hotel Chicago
Schaumburg Embassy Suites

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