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“I would stay here again.” 4 of 5 bubbles
Review of Embassy Suites by Hilton Chicago - Schaumburg/Woodfield

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Embassy Suites by Hilton Chicago - Schaumburg/Woodfield
Ranked #21 of 29 Hotels in Schaumburg
Tea, South Dakota
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“I would stay here again.”
4 of 5 bubbles Reviewed October 25, 2012

Stayed here three nights. It is an old hotel, but very well maintained. Staff was very accommodating. .At five a.m., the workout room had always been cleaned, and towels, etc were restocked.

Not having a car, I ate at the hotel restaurant for four meals. Surprisingly affordable. And good!

One tip,if you are going to use the exercise room, get down there right at 5 a.m. they do not have a lot of machines, and were always full within five minutes of opening.

  • Stayed October 2012
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Airbosstwr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOSESS, Front Office Manager at Embassy Suites by Hilton Chicago - Schaumburg/Woodfield, responded to this review, October 27, 2012
Thank you for responding to our customer service survey. I'm delighted to see, by the scores you have given us, that you enjoyed your stay with us at the Embassy Suites Schaumburg. Thank you for all the great scores and we hope to see you return in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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733 reviews from our community

Traveler rating
    257
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    127
    79
    65
See reviews for
291
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252
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
Kirkwood, Mo
Level Contributor
42 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed October 20, 2012

The reviews saying this is a dated hotel are a little too critical. It's an older hotel and the open atrium is styled with a Spanish architecture, intentionally making it appear older. There's some normal wear seen in the rooms and some of the fixtures are older, but it's perfectly functionable, clean and comfortable. My experience with the staff was limited, but I had no complaints at all.

I'd not hesitate to stay here again. Good location and met my expectations.

  • Stayed September 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank tmnkwd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOSESS, Front Office Manager at Embassy Suites by Hilton Chicago - Schaumburg/Woodfield, responded to this review, October 27, 2012
Thank you for taking the time to rate our service, your thoughts are important to us. We are especially pleased when they are positive.I will be sure to share them with our entire Embassy Suites Schaumburg team! We look forward to hearing from you in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Illinois
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed October 11, 2012

We thought it was great, older hotel but well cared for! We had a minor mishap upon check in and were given a room that already had someone else's stuff in it but the front desk took care of it and were very apologetic. The pool is wonderful, perfect temperature. The breakfast and manager's reception were great, really good food! When we asked for extra towels, pillows, and an extra blanket they were very quick to bring them to our room. We loved it here and will can't wait to come back.

  • Stayed June 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JJ22Illinois
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
1 review
2 of 5 bubbles Reviewed October 11, 2012

When we arrived our room had been given away to somebody else. Although we could proof that we had booked the specific room (in writing) they did not want to give us the room. Instead we had to wait until the manager arrived (3 hours later). The Manager admitted that they had made a mistake and we finally could check in our room.
We did not get two bottles of water nor a welcome letter from the manager.
Breakfast is terrible! Bacon and sausage are cold and burned, does not make a difference what time you have your breakfast. Their gast coin laundry is an open space, which means that everybody can mess up your laundry. Managers reception is dirty as people pick their food with their hands instead of using the tongs. Obviously the staff is not checking on hygienic conditions. Food spils on the floor does not get cleaned until the managers reception has ended.

  • Stayed October 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank WorldTravellers2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Florida
Level Contributor
62 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed September 24, 2012 via mobile

The staff is very friendly. plesant Inviting lobby. Close to everything, food, shopping, running trails. Refreshing water with lemon, orange or cucumber slices provided in the lobby was a nice touch. Have stayed here twice.

  • Stayed July 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Renee B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Level Contributor
1,947 reviews
135 hotel reviews
common_n_hotel_reviews_1bd8 1,113 helpful votes
4 of 5 bubbles Reviewed September 17, 2012

Located inside Embassy Suites Schaumburg

My wife and I had dinner here as we thought New Orleans food sounded good. We both ordered the full slab of baby back ribs. We were both somewhat disappointed as the ribs were not baby back but rather just pork ribs. The ribs were fairly large and meaty but did not fall off the bone. I noticed some of the ribs were not cut properly as they contained lots of small bone particles. They are supposedly covered in a Cajun BBQ sauce but actually tasted like "Sweet Baby Rays". The meal came with bread, a dinner salad, and a choice of one side.

In conclusion this was not authentic New Orleans cuisine. Cajun? Creole? In title only. This is not the kind of place you go out of your way to eat at. This is the kind of place you eat at when you are traveling and you don't want to go out of the hotel.

We did not stay overnight at this hotel.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Service
Helpful?
Thank WorldTravelers34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodstock, Georgia
Level Contributor
49 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed August 22, 2012

Before my arrival I had noticed that my confirmation indicated a smoking room. I called to change to non-smoking and was told there were non available at the time but they would note my request. I called on the day of my stay and was told they had already changed me to a non-smoking room. Upon my arrival, the front desk staff was very friendly and helpful and explained everything in detail.
The room was beautiful and extremely well-appointed. Shortly after I was settled into my room, a hotel employee brought two bottles of water and a nice welcome letter from the manager. The included cooked-to-order breakfast was wonderful and had excellent choices from healthy to not depending on our preference.
From start to finish everything was done exactly right. This is how every hotel stay should be!

  • Stayed August 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Kerry D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOSESS, Director of Operations at Embassy Suites by Hilton Chicago - Schaumburg/Woodfield, responded to this review, September 14, 2012
Thank you for taking the time to provide feedback on our service, your thoughts are very important to us and we are especially pleased when it is positive:) I will be sure to share this with the Embassy team. We look forward to hearing from you in the future:)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Chicago - Schaumburg/Woodfield

Property: Embassy Suites by Hilton Chicago - Schaumburg/Woodfield
Address: 1939 North Meacham Road, Schaumburg, IL 60173
Phone Number:
Location: United States > Illinois > Schaumburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#19 Business Hotel in Schaumburg
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Chicago - Schaumburg/Woodfield 3.5*
Number of rooms: 209
Official Description (provided by the hotel):
Our impressive all-suite hotel in Schaumburg offers value added amenities that will save you big; welcome to the Embassy Suites Chicago - Schaumburg/Woodfield. We're located just 9 miles from the Chicago O'Hare (ORD) airport, and just minutes from the infamous Woodfield Mall. We offer complimentary local area transportation to nearby business and attractions, within a 4 mile radius. Hotel guests can enjoy our complimentary cooked-to-order breakfast daily, and our complimentary evening reception. All of our 2-room suites come equipped with a refrigerator, microwave, coffeemaker, and WiFi. Groups and meetings can take advantage of our 8,000 sq/ft of flexible event space, perfect for weddings and business meetings. ... more   less 
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Also Known As:
Embassy Suites Hotel Chicago
Schaumburg Embassy Suites

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