Our experience at this ES, was not so great.
Upon arriving we were informed by the staff that we could not cart our own luggage because it was a "liability" for the hotel.
Next when we tried to check in (we had booked 2 rooms) , the front desk associate told us that one of the rooms (my daughter's) was booked as a smoking room. When I explained to him that this was impossible he actually argued with me about the situation. It was very embarrassing for me. When my daughter arrived a few minutes later she confirmed that her room was indeed booked as a non smoking room. But the male associate still insisted that she booked a smoking room. Feeling very frustrated and looking to our options of switching hotels, my daughter needed to bring her reservation up to prove to the clerk that this was indeed booked as a non smoking room. Finally she was given the room type that she had booked.
The Manager Reception was also very disappointing. The bar room where the reception is held, was overflowing with pre wedding reception guests. It was difficult to get a drink and impossible to get a seat and table. Other ES that we have stayed at have separate rooms for hotel guests and visitors.
Rooms were ok, although our air conditioning didn't work. (We were a one night stay and we didn't discover it until 10PM and so didnt call the front desk until we were ready to check out the next morning). We wanted to report it so it would be fixed prior to the next guest's arrival. The hotel staff did send a repairman up right away to check it out.
The complimentary breakfast was great. However we won't stay here again
This ES should take some lessons from its city cousin, the ES @ 600 State St in Chicago rocks!
- Official Description (provided by the hotel):
- Our impressive all-suite hotel in Schaumburg offers value added amenities that will save you big; welcome to the Embassy Suites Chicago - Schaumburg/Woodfield. We're located just 9 miles from the Chicago O'Hare (ORD) airport, and just minutes from the infamous Woodfield Mall. We offer complimentary local area transportation to nearby business and attractions, within a 4 mile radius. Hotel guests can enjoy our complimentary cooked-to-order breakfast daily, and our complimentary evening reception. All of our 2-room suites come equipped with a refrigerator, microwave, coffeemaker, and WiFi. Groups and meetings can take advantage of our 8,000 sq/ft of flexible event space, perfect for weddings and business meetings. ... more less
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- Also Known As:
- Embassy Suites Hotel Chicago
- Schaumburg Embassy Suites