My family and I just stayed at this hotel and were put on the first floor (pool level below lobby level). My wife found little bugs in the room and crawling on the hallway ceiling. Since we had two rooms and my wife wanted to move both rooms. They were able to provide us with one room to move too on an upper floor but said they did not have a second room available. Needless to say my wife threw a fit and suddenly another room become available like two minutes after my wife hung up with the desk. We saw these bugs in the lobby and in the little coffee area in the lobby as well as crawling on a couple of chairs in the bar area. While we were told these were seasonal bug and harmless it is just not something you like to see in the hotel. The staff was annoyed that my wife wanted to change over these 'seasonal' bugs. Mixed reviews of front desk staff as some were very friendly and others were not. Manager tried to resolve issue by comping us one night but only for one of the rooms. Should have comp'd us for two nights - one at each room.
- Official Description (provided by the hotel):
- Chicago Marriott Schaumburg combines boutique charm with modern amenities, offering travelers the perfect accommodations for a stay in Schaumburg, Illinois. Our location is ideal, a short drive or cab ride from downtown Chicago and minutes from O'Hare International Airport. We provide intuitively designed guest rooms and guest suites that business and leisure travelers love, all in the heart of the city close to Woodfield Mall and Hoffman Estates. We invite you to experience our Schaumburg hotel's plush pillow-top bedding, marble bathrooms with deluxe amenities, and free Wi-Fi throughout the property. In our public spaces, we also offer an indoor heated pool, seasonal outdoor pool, BlueFire Grille and Bevande Lounge for American cuisine and craft cocktails and the Bean Counter for Starbucks Coffee. If you are planning a conference, meeting or social event in Schaumburg, allow us to show you our more than 25,000 square feet of flexible space, which includes a beautiful tented Garden Marquis venue as well as expert catering. ... more less
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- Also Known As:
- Chicago Marriott Schaumburg Hotel Schaumburg
- Marriott Schaumburg
- Schaumburg Marriott