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“Celebrate Christmas ”

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Renaissance Schaumburg Convention Center Hotel
Ranked #3 of 29 Hotels in Schaumburg
Certificate of Excellence
GreenLeadersGold level
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Celebrate Christmas ”
Reviewed December 29, 2013 via mobile

When we first walked in the hotel we noticed the huge open lobby that was very beautiful. The room was fresh and clean and the bed very soft. The bathroom had a TV which is great when you relax in the bath and you can continue watching your TV show. For sure, for my next visit to this area I will stay in this hotel. Another thing; the service overall is very nice and friendly. I really liked that.

Stayed December 2013, traveled as a couple
Helpful?
Thank RWC66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenSchaumburg, Director of Sales at Renaissance Schaumburg Convention Center Hotel, responded to this review, December 30, 2013
Thank you for your patronage and wonderful review of your experience. We are thrilled you spent some of your holiday time with us and we hope to have you back again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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698 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (133)
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English first
Indiana
Level 6 Contributor
112 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed December 6, 2013

My daughter and I spent the night after attending the jewelry show at the convention center.

We had hoped to be in our room earlier than the 3:00 time but our room wasn't ready. Which was fine as they had several other events going on and were very busy. The desk clerk apologized and offered to check our packages which was very busy. She took my cell phone number and said she would but a rush on housekeeping. We were okay with that and went to Ikea a mile away, then to the Mall also very close. Location of hotel is very good.

We returned to check and were give the key to a room on the 14th floor. Just image our surprise when opening the door. Huge room with sofa, table for 6 people, separate room for kitchen, beautiful wide windows with an awesome view. In the bathroom, there was a TV inbedded in the mirror.

We chose to have a light meal at the bar. Service was outstanding. We asked to move when it became noisy. Not a problem. Waitress said we want you to be happy. Now that is a nice attitude.

Loved our stay.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Soushi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenSchaumburg, Director of Sales at Renaissance Schaumburg Convention Center Hotel, responded to this review, December 30, 2013
Thank you so very much for your kind words about your experience. We love surprising and delighting our guests in unique and interesting ways and one of them is through upgrading our guests when suites are available. We are so pleased you enjoyed your surprise and your stay with us. Come back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minocqua, Wisconsin
Level 5 Contributor
83 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed December 1, 2013

We stayed here for a pre-Thanksgiving getaway and enjoyed our stay. Check-in went smoothly. Colleen was very friendly and efficient. Told us all the ins and outs of the hotel. Even gave us a heads up that the cheerleading girls would be leaving shortly if we wanted to settle into our room before having a coffee or quiet dinner. Much appreciated.

We stayed on the 15th floor, club floor, and it was so quiet. Our room was next to the elevator and we never heard it! The room was very nice. Huge window, no highway noise at all. Bathroom was small but nicely appointed. Bed was very comfortable. Housekeeping did a fantastic job. Room was spotless every day.

We enjoyed the club lounge although the morning attendant, a woman, seemed indifferent to everyone there. No interaction at all. The evening gentleman on the other hand was very engaging. Food was decent, nothing spectacular, and the room was a bit small so we didn't linger. None the less, it is a nice perk.

Location is good. Easy highway access. Shopping and restaurants galore across the street. It took us about 30-45 minutes to get into town by car. We were going to stay downtown Chicago but glad we opted to stay here instead.

Room Tip: Don't be scared by rooms facing the freeway. The glass is well insulated and there is no noise...
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cpccarly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenSchaumburg, Director of Sales at Renaissance Schaumburg Convention Center Hotel, responded to this review, December 3, 2013
Thank you so much for your wonderful assessment of your experience with us last week. It is especially nice when our guests go out of their way to point out details that would otherwise be overlooked by the average traveler like the insulated windows and quiet floors regardless of where your room is located.

We hope to welcome you back in the near future and when you do make your plans, please do not hesitiate to reach out in advance and let us know, so we can make your next experience even better than your first!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
INDIANA
Level 5 Contributor
62 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed November 30, 2013 via mobile

Hotel is very nice and conveniently connected to Convention Center. Staff was kind and efficient. However with the hotel as booked as it was for Cheer Competition Weekend JamLive the hotel was terribly understaffed in restaurants & bar areas. As well as coffee shop. That needs addressing when hosting large events. Otherwise good choice for hotel stay. Very nice location.

Stayed November 2013, traveled with family
Helpful?
Thank SHANNONCOOK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level 5 Contributor
53 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed November 23, 2013

This is our second trip to the Schaumburg Renaissance, which is a beautiful hotel. Check in was smooth, our room was clean, and the beds were comfortable. I do have a few suggestions for management to make my future stays better:
1). Offer free wifi. Your competition does, and I dont like to be nickel and dimed by my hotel. You charge $16.95 for enhanced high speed internet and local/ long distance calls. I get this for free on my dataphone, and I expect the convenience of free wifi for my other devices at my hotel when I travel.
2). Speaking of nickel and diming, you try to charge guests $17.99 for a new on-demand movie. Then for those who exit out of the menu after seeing the obnoxious price, you offer a $5 discount on all new movies. That is a scam.
3). Add snack vending machines to the hotel-- I had to wait about an hour for a room service brownie at 10:30 pm. Your competition offers vending services on every floor. How about offering both Pepsi and Coke?
4). The data-ports built in to the desks that were so convenient a few years ago, are outdated along with the phone in the bathroom.
5). Did I mention free wifi?
Overall a quality hotel, but please stop trying to pry open my wallet, and instead help me to enjoy my stay.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alpine524
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamburg
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 20, 2013

It was an unpleasent surprise to wake-up with bed bug bites in this hotel. I reported it to claim and was hoping to get some help and information related to it. I have been hoping now for a long time by now.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Andrea G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenSchaumburg, Manager at Renaissance Schaumburg Convention Center Hotel, responded to this review, December 2, 2013
While we are always concerned when we receive a complaint about the possibilities of bed bugs, we want to assure you that we have the proper protocol in place to react to this kind of claim.

Without complete understanding of your situation and information, it is difficult to comment on your specific claim. However, for our readers, we would like to inform you of our process.

When a claim is made, the guest is relocated, the room is locked down and Ecolab is contacted immediately. The room is then inspected within 24 hours by Ecolab for activity. If it is determined that bed bugs are present, all bedding and mattress are discarded and replaced with brand new after treatment of room. Additionally, all guest rooms surrounding confirmed room are blocked and treated for a week without occupants.

Most travelers are aware that bed bugs are not a result of lack of cleanliness, but are transferred by global travelers through guest luggage and clothing. If you still need advice or other information, please contact hotel and ask for our Loss Prevention department.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Franklin, Tennessee
Level 4 Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed November 17, 2013

A group of us travelled to Schaumburg for a convention and stayed at the Renaissance. It is very modern, sleek and beautifully decorated. The rooms were roomy, and the convention facilities were also very nice. The hotel staff was nice, the convention center staff just so-so. (Water wasn't refilled in a timely manner, food at dinner was just ok.) Overall I would recommend this hotel. Just keep in mind that most shopping, restaurants, bars etc. are nearby, but not within walking distance so be sure to have a car or plan on catching a cab (which can be a pain in the burbs....)

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank melwen41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Renaissance Schaumburg Convention Center Hotel

Property: Renaissance Schaumburg Convention Center Hotel
Address: 1551 Thoreau Dr N, Schaumburg, IL 60173-4146
Phone Number:
Location: United States > Illinois > Schaumburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Schaumburg
#2 Family Hotel in Schaumburg
#3 Romantic Hotel in Schaumburg
#3 Business Hotel in Schaumburg
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Renaissance Schaumburg Convention Center Hotel 4*
Number of rooms: 500
Official Description (provided by the hotel):
For the independent traveler who values originality, the Renaissance Schaumburg Convention Center Hotel in Schaumburg, Illinois is the area's only lifestyle hotel that inspires its guests to discover something different-each time they stay. We deliver an experience that goes beyond expectations. Take your group to spaces designed for inspiration. Our expansive yet intriguing meeting facilities far exceed the standards of the most discerning planner. Explore more than 100,000 sq ft of dynamic space across 42 event rooms. Our Schaumburg hotel accommodations boast stylish design and luxurious comfort. Located in an accessible hub with a sophisticated collection of retail and culinary options such as Sam & Harry's, IKEA and Woodfield Mall, this Schaumburg, Illinois hotel serves as an indigenous ambassador for entire Chicagoland area...and a gateway for the entire Midwest. Experience refined style at the Renaissance Hotel in Schaumburg where stunning design blends seamlessly with impeccable service. ... more   less 
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Also Known As:
Renaissance Schaumburg Hotel Schaumburg
Schaumburg Renaissance

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