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“Unusual Customer Service-Bright Lights-Tiny Pool”

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Courtyard Chicago Schaumburg
Ranked #11 of 29 Hotels in Schaumburg
Certificate of Excellence
Plover, WI
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Unusual Customer Service-Bright Lights-Tiny Pool”
Reviewed September 27, 2005

After noticing a good weekend rate for the new Courtyard in Schaumburg, we decided to spend a couple of nights there and do some shopping in the Chicago suburbs. Because it's new, we'll cut them some slack about the landscaping being sparse and there not being a sign along the street advising where to turn to get to the hotel (it's back in behind the Hawthorne Suites). We arrived around 4 pm; the parking lot was empty and we requested a room facing the back of the building on an upper floor. Because I wasn't feeling well, I wanted a decent night's sleep without the possibility of listening to any cars pulling up to the lobby door - besides we're Marriott Silver Elite members and we paid with a Marriott Visa so we thought we were entitled to at least that small request. Unfortunately, that request was met with a rolling of the eyes from the front desk clerk who proceeded to shuffle a couple of papers and, without comment about the room, handed my husband the key. Once we got to our room, we realized the clerk did not give us a room facing the back as requested and as we were grumbling to each other about that, we received a call from the aforementioned clerk who was checking to see if our room was satisfactory. My husband reminded her that we asked for a room facing the back and she replied, "Sorry about that" and never offered to move us.
Again - very few people staying there any of the 2 nights and 3 days we were there. We decided to drop it and just go out for an early dinner. Two hours later, we walked in the door and the exact same clerk asked if we were checking in! (I guess no one will be singing "Unforgettable" to us anytime soon.) The breakfast buffet was average Courtyard fare with eggs, sausage, potatoes, etc and was actually warm - which is sometimes not the case when occupancy is low and few people are eating there. The restaurant attendent who seated us seemed very nice but neglected to take our dishes as they piled up on our table. She only cleaned the tables of those who had already left. Besides the unusual customer service, the hotel is new so it's clean and the design is fairly contemporary but they went way overboard with the lighting. It's extremely bright in the lobby and hallways at night which really detracts from what could be a nice cozy ambiance - especially with the fireplace in the lobby. One last observation, the pool is the size of a postage stamp. If more than 4 people were in it at a time, you might feel as though you were invading someone's personal space. Although the rooms are nice - the king rooms featured a sofa sleeper, coffee maker and nice work spaces - if you want a weekend rate under $90 in Schaumburg and would like a decent sized pool, the SpringHill Suites would be a better bet.

  • Stayed September 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
15 Thank TRS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Additional Information about Courtyard Chicago Schaumburg

Property: Courtyard Chicago Schaumburg
Address: 1311 American Ln, Schaumburg, IL 60173-4900
Phone Number:
Location: United States > Illinois > Schaumburg
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Schaumburg
#6 Romantic Hotel in Schaumburg
#10 Business Hotel in Schaumburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Chicago Schaumburg 3*
Number of rooms: 162
Official Description (provided by the hotel):
The newly-renovated Courtyard Chicago Schaumburg is just 25 miles from Downtown Chicago, near I-290, I-90, and only 15 miles from O’Hare International Airport. Business travelers love this ideal location near ORD airport and the close proximity to the offices of Motorola, Experian, and Zurich, while leisure travelers enjoy visiting LEGOLAND, Medieval Times, and shopping at IKEA or the Woodfield Mall. Free WiFi, the 24-hour business center, and our 6 meeting rooms with 3,100 sq. ft. of space offers the perfect place to organize your next business function. The new lobby is highlighted by personal media pods and the interactive touch-screen GoBoard to give you all the info you need about local news, weather, traffic, and airport schedules. The renovated guest rooms make you feel right at home with flat-screen TVs equipped with premium cable, in-room mini-fridges, and luxury bedding with crisp linens, plush mattresses, and fluffy pillows. You can dine in at our onsite Bistro to enjoy our healthy breakfast and dinner options, or you can sample the wine and craft beer menu while you relax in one of our comfy lobby chairs. ... more   less 
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Also Known As:
Courtyard By Marriott Chicago/Schaumburg Hotel Schaumburg
Courtyard Schaumburg
Schaumburg Marriott
Schaumburg Courtyard

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