Hi, I was on a business trip with Meru Networks on October2-4, 2012 and stayed in this Courtyard Mariott in Schaumburg. I left a bag in the bathroom that had toiletries and a special necklace in it as well as some other jewelry and called the next day and it had been turned in to management by Erendira, the head of housekeeping. It is so nice to know there are honest people like Erendira. I so apprecialte her turning it in.
When I called I spoke with Debbie Ortiz who was so nice, got my phone number, checked to see if found and called me back within 5 minutes. She took my credit card number and is sending to the bag to me Fed Ex. Wow, what a great staff they have. I finished up the call asking for the manager, Holly Zimmer who could not be any nicer and helpful. Marriott you should be proud of having these kind of superior employees working for you. On a last note the food was great and the customer service was awesome as well. This is a first rate hotel.
Thank you again,
St. Petersburg, FL
- Official Description (provided by the hotel):
- The newly-renovated Courtyard Chicago Schaumburg is just 25 miles from Downtown Chicago, near I-290, I-90, and only 15 miles from O’Hare International Airport. Business travelers love this ideal location near ORD airport and the close proximity to the offices of Motorola, Experian, and Zurich, while leisure travelers enjoy visiting LEGOLAND, Medieval Times, and shopping at IKEA or the Woodfield Mall. Free WiFi, the 24-hour business center, and our 6 meeting rooms with 3,100 sq. ft. of space offers the perfect place to organize your next business function. The new lobby is highlighted by personal media pods and the interactive touch-screen GoBoard to give you all the info you need about local news, weather, traffic, and airport schedules. The renovated guest rooms make you feel right at home with flat-screen TVs equipped with premium cable, in-room mini-fridges, and luxury bedding with crisp linens, plush mattresses, and fluffy pillows. You can dine in at our onsite Bistro to enjoy our healthy breakfast and dinner options, or you can sample the wine and craft beer menu while you relax in one of our comfy lobby chairs. ... more less
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- Also Known As:
- Courtyard By Marriott Chicago/Schaumburg Hotel Schaumburg
- Courtyard Schaumburg
- Schaumburg Courtyard
- Schaumburg Marriott