We went with a friend to Longhorn in Schaumburg, this was a 2nd try at a Longhorn the results were the same. We waited nearly an hour to get a table and this was at 7:30PM on a Saturday so we sat down by 8:30PM. Not enough seating in the lobby and the people were smelly from cigarette smoke permeating from their clothes and skin. Schaumburg is a very diverse city and it was hard to talk with one group speaking Spanish and another speaking Russian, then an oriental family came in and of course spoke in their native tongue. One thing I wish is that people that come here to experience the "better life" that they speak our language when out in public. But with this I digress so back to topic. As I stated it was 8:30PM when seated, the waitress was not prompt in getting to us to even get a drink order. When she finally came to our table, she was very cold, not pleasantry and it took forever to actually get the drinks. She was more attentive to another table that had a bratty kid that looked to be about 4 years old that cried like a baby of 1 for every little thing. The waitress spoke to that family in length several time during our stay and I might add in Spanish. Our food came not as ordered we had Prime Rib and we all ordered it medium but came rare. We weren't about to send it back for fear that it would take another 1/2 hour before it was returned to us. We finally paid our bill and left at 10:10PM (2hrs and 40 Minutes after arriving). The whole experience from long wait to miserable people in a crowded waiting area to kids throughout the restaurant running around, screaming & crying to the poor service to the badly prepared food. We will never patronize this chain's restaurants again. Why do parents continually go out and ignore their kids while they disturb other patron and they continue on with their enjoyment of the evening and why do restaurants allow such poor parenting to ruin the experience for other patrons Add to this kids of such younger years don't belong out in public past their bedtime. he restaurant is just as much fault as the parents.