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“My stay at Extended Stay”

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Extended Stay America - Chicago - Schaumburg - I-90
Grand Rapids, Michigan
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“My stay at Extended Stay”
Reviewed October 31, 2013

BOOKING: I booked this hotel through a 3rd party site. Got a really good deal. Think it was on special at the time. Can't beat the price I paid. When the hotel is NOT on special, it's still a decent rate for the location.

STAFF & UPKEEP The price is kept low because there is no daily maid service. Front desk was friendly enough to get the job donehe. Nothing super over top because you aren't paying for that. My room wasn't super dirty upon check-in. But it needed some work. Dust had been shoved to one side of the tabl.es...stuff like that. Tub and shower curtain weren't in the best shape. I always wipe down hotel rooms. Keep in mind the guest before you may have been using the room as a temporary home. I think staff cleans every 8 days that you stay.

EXTRAS: Not here. Just the basics. Soap, towels...Rooms come with a decent kitchen and cookware (like pots and pans). The grab and go breakfast is a nice bonus. It has some quick food to go. No bagels or anything. Granola bars and picked over fruit

NOISE: BIGGEST ISSUE. The rooms have these unattrative walls (that have been nicely painted) but the walls look like cement. You can hear the person next door breathe!! HONEST! So get real comfortable with your neighbors!!

COMFORT: Bed sucked. Took me a few days to adjust to how hard it was.

Room Tip: Flow in showers is very light
See more room tips
  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Heather S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Chicago - Schaumburg - I-90, responded to this review, November 4, 2013
I appreciate you taking the time to write a review of your experience with us. I am so disappointed that the room was not properly cleaned and that the bed was uncomfortable. Please accept my apology. To prevent this from happening again, my team is double checking to make sure we have not missed any cleaning in a room each time we clean as well as looking for ways to make sure our beds are as comfortable as possible.

We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please contact me, at csh@extendedstay.com, if you would like to discuss this further. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
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65 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Lima, Ohio
1 review
Reviewed October 17, 2013 via mobile

My husband and I were visiting Chicago and stayed outside of the city because it's cheaper. The room was perfect, had a sink, stove, coffee maker, microwave, fridge and freezer. Nice bathroom. ... it's a little apartment really. Queen size bed, nice flat screen tv, near food options .The room was $60.... The only complaint was the bed was a too hard but we were so tired we feel asleep pretty quickly. I would definitely stay here again!

Stayed September 2013, traveled as a couple
Helpful?
Thank kdw11005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Chicago - Schaumburg - I-90, responded to this review, October 23, 2013
I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know that you were not completely satisfied with your beds firmness. We are sorry for this issue, but are happy to read that we provided you with a comfortable suite that you found had just what you needed.

The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amman, Jordan
2 reviews
Reviewed October 5, 2013

we found two red spiders in the room, and the door of the room didnt lock, we are a family with a baby, we have two siders in our room, one in the room and one in the bathroom, also we room door didnt lock, we found that by mistake as after the third night we just wanted to double check if the door is locked after we went out, but ops with e small push from the outside and without the using the key anyone can open the door

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tiymor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Chicago - Schaumburg - I-90, responded to this review, October 9, 2013
I appreciate you taking the time to write a review of your experience with us. I am so disappointed that your room was unclean and that the door did not secure properly. Please accept my apology. To make sure this doesn't happen again, I am working with our housekeeping staff to improve our cleanliness procedures and our maintenance staff has repaired the door so it does not affect future guests.

I really appreciate you bringing this to our attention. To discuss further, or if you have any questions, please contact me at csh@extendedstay.com. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
Reviewed August 23, 2013

Such a great hotel! It was freshly updated and renovated. Super clean rooms and well lit parking lot. I stayed for three months there, it was a very great experience. The staff was helpful and friendly, as well as it being in a safe and convienient location. Overall a reputable Extended Stay hotel. Cannot complain at all. It did not seem like some average, cheap hotel. I am a happy camper.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Orrinsmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Manager at Extended Stay America - Chicago - Schaumburg - I-90, responded to this review, August 27, 2013
Thank you for taking the time to share your experience at Extended Stay America - Chicago - Schaumburg - I-90. We are pleased you had a great experience during your three month stay. It is good to hear you found the rooms super clean and that you found it to be a safe and convenient location. Thank you for staying with us and we hope to see you again at Extended Stay America!
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Seoul, South Korea
Level Contributor
3 reviews
Reviewed August 4, 2013

staff is welcoming and kind. the room is clean and big. the location is great as it is right next to the highway but couldn't hear any noise at our room.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JUHYEON2949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Chicago - Schaumburg - I-90, responded to this review, August 6, 2013
Thank you so much for posting a review of our property. I am glad to read that you were pleased with the staff, cleanliness and location of the property. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin, United States
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 18, 2013

Rooms are OK. Don't like having to replace towels and empting garbage. The breakfast was sparce, just a muffin or oatmeal and grain bars. Price was right. No pool or fitness center. Several eateries near by. I would stay again but only for the price.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ray W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Chicago - Schaumburg - I-90, responded to this review, July 19, 2013
Ray - Thank you so much for sharing your experience with us. We appreciate you letting us know that the grab-and-go breakfast did not meet your expectations. We are sorry for this issue, but are happy to read that we provided you with a good room and location.

Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Novi, Michigan
Level Contributor
55 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed July 9, 2013

We stayed one night here before the July 4th holiday. Location is great, right off I-90. Room was generally clean and comfortable although some of the towels in the bathroom looked a little dingy. I found a great deal online, so the hotel was worth the money.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GSR07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Chicago - Schaumburg - I-90, responded to this review, July 10, 2013
Thank you for taking the time to write a review of your stay. We appreciate the kind comments about the location and property; however, we apologize that the towels were not up to standard. To make sure this doesn't happen again, I am going to work with the staff to ensure they only use the towels that are of acceptable quality.

I really appreciate you bringing this to our attention. If you have any additional feedback, please reach out to me at csh@extendedstay.com. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Chicago - Schaumburg - I-90

Property: Extended Stay America - Chicago - Schaumburg - I-90
Address: 2000 N Roselle Rd, Schaumburg, IL 60195-1912
Phone Number:
Location: United States > Illinois > Schaumburg
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #1 of 2 Specialty Lodging in Schaumburg
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Chicago - Schaumburg - I-90 2.5*
Number of rooms: 128
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Extended Stay, Expedia, Hotels.com, Travelocity, Hotwire, TripOnline SA, Cancelon, Priceline and Cheap Tickets so you can book your Extended Stay America - Chicago - Schaumburg - I-90 reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Schaumburg Extended Stay
Extended Stay Schaumburg

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