While I have stayed at this location several times, the last time I statyed here, it was the worst experience I have ever had at any hotel. There was a room mix up where I was forced to move rooms and then there was a billing error which took several days and a lot of time to correct. The front desk people have no idea how to work their own computer system and could not correct anything. In addition, the manager/owner (I think) is a total nut job. He has a short temper and aparently feels that he is too good to care about his customers problems. He does not realize that it is the people behind the counter who represent his establishment and his happy customers who are return customers. I will never stay at this Schaumburg location ever again. There are other hotels all over this area that know what they are doing and treat their customers with respect.
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- Also Known As:
- Country Inn & Suites Schaumburg Hotel Schaumburg
- Country Inn And Suites Schaumburg
- Country Inn Schaumburg
- Schaumburg Country Inn