From hawthorn.com, it mentioned about compliemtary hot breakfast buffet, and it even showed a photo of what their breakfast buffet look like, so to me it seemed like quite compromising comparing to other extended stay hotels from other chains like Homewood Suites and Residence Inn.
Fast forward to my point, I checked in to the property, so I asked about the breakfast area, I was rather shock to hear that breakfast would only consist of orange juice and donuts being placed on that tiny narrow table just across from the table. That is totally NOT what it promised on hawthorn.com, and I saw other printed materials in the room also mentioned about the complimentary hot breakfast buffet, not only on their website.
In the morning I went down to see if it is only just orange juice and donuts, well, I saw 4 things total, orange juice bottles, apple juice bottles, cereal bars, and muffins, that's what they called grab-n-go breakfast. This is even felt short of continental breakfast, as it doesn't even have cereals, milk, or fruits. Even Ramada Limited has the real continental breakfast. I don't think this is the only property that doesn't have what they called breakfast buffet, as I had went to tripadvisor, there are many people complain about the dismal breakfast being served in other Hawthorn Suites location as well.
I don't quite understand if they don't have at least like 95% of their properties having complimentary breakfast buffet, they shouldn't advertise on hawthorn.com or any materials at all, not to mention this is one of the 20 new properties they have (formely Candlewood Suites), wouldn't they want to have the best amenities to showcase to their new customers ? Or at least they should mention breakfast buffet will be implemented to all their properties by the end of the year or something.
Other than the disappointing breakfast, I didn't see any oven in what they so called "fully equipped kitchen in all their rooms and suites", so I can't understand why they called fully equipped. Not to mention, there is no flat screen TV in my room neither like they described in their tour page on hawthorn.com, and all their TV channels are blurry hard to watch.
It is all a bunch of lies there, try to lure people to Hawthorn, but their standards are actually way below its extended stay competitors Homewood Suites and Residence Inn, even TownPlace Suites are better than Hawthorn.
- Official Description (provided by the hotel):
- The Hawthorn Suites by WY Chicago Schaumburg is located in the heart of the Schaumburg Business District. At Hawthorn Suites by WY Chicago Schaumburg, we put amenities where they count: in your room Thanks to the addition of a FREE Hot Buffet Breakfast and a $2 million total hotel renovation completed in October 2013, guests will experience exciting upgrades within our spacious suites including new carpet, fresh paint, updated artwork, improved lighting, modern bed toppings, granite countertops in the full kitchens, flattop stoves, cherry and granite bathroom vanities, oversized back-lit bathroom mirrors, rounded shower rods for extra space, and spa quality soaps and lotions. The property also features a newly added 500 sq. ft. breakfast area and lounge where our enthusiastic staff serve full hot breakfast buffets and evening manager's receptions. Next to the our free guest laundry area is our completely renovated exercise room that features new flooring, lighting, mirrors, equipment and a motivating mural. But before you even check in at the contemporary front desk in our new lobby or visit our fully-equipped business center, you will be welcomed by the upgraded landscaping, resurfaced parking lot, and freshly painted building exterior. Our location is a perfect choice for both business and leisure travelers. We are located near major highways, minutes from O'Hare Airport, Chicago, Woodfield Mall, Ikea, Medieval Times, Schaumburg Flyers and the Willow Creek Church. The area is also home to such businesses as Motorola, Zurich, Texas Instruments, Verizon, IBM and many more. There is no greater place to be for the finest in dining, shopping and entertainment; with all of these minutes away, you can be assured of comfort and access to the best of Schaumburg. Hawthorn Suites by WY Chicago Schaumburg is located near major expressways, downtown Chicago,Sears Tower, Wrigley Field and Navy Pier. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz and Priceline so you can book your Hawthorn Suites by Wyndham Chicago Schaumburg reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Candlewood Suites Chicago Schaumburg Hotel Schaumburg
- Candlewood Suites Schaumburg
- Candlewood Schaumburg
- Schaumburg Candlewood Suites