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“Great Stay, but Staff Talents Are Limited”

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Residence Inn Chicago Schaumburg/Woodfield Mall
Ranked #10 of 29 Hotels in Schaumburg
Certificate of Excellence
A TripAdvisor Member
213
Reviewed October 17, 2005

My wife and I stayed here for a full week's vacation in August, 2005. Overall, the basics meet or exceed expectations for the experienced traveller. The rooms were clean and comfortable, maid service was regular and predictable, and the location near the Woodfield Mall is very convenient.

The hotel parking lot is small, and fills up early in the day - so late arrivals end up parking in the structure next door. It's within walking distance of the hotel's lobby, but very inconvenient if you're carrying luggage or groceries.

The floor plan for the 1-BR studio has the bathroom sink and vanity in an open area, fully exposed to the queen-sized bed. Okay for the solo traveller, but inconvenient for couples.

The hotel's staff was courteous, but obviously untrained and unprepared when it came to doing anything beyond the basics. One of us became ill during our stay, and needed to go to an urgent care center. Being unfamiliar with the area, we inquired with the front desk staff.

They were clueless. When we called the desk from our room requesting directions to a medical facility, they seemed confused and disoriented. We were placed on hold for five full minutes. What little information the desk staff eventually gave us was both vague and inaccurate. It was troubling and disappointing.

I'd recommend this hotel for the size of the room, value, and amenities. However, don't expect much from the desk staff.

  • Stayed: August 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
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185 - 186 of 186 reviews

A TripAdvisor Member
Madison, WI
111
Reviewed March 14, 2003

I stayed here with my family in a two room suite for the weekend. It was great. Located just blocks from the Woodfield Mall and next door to IKEA. The room was nice. Two bedrooms, a living room and full kitchen. There was a TV in each bedroom and the living room and also a gas fireplace in the living room. Two bathrooms. Very clean. Spacious. Breakfast in the morning is better than the average continental breakfast. Eggs, french toast, and make your own waffles were available as well as the typical cold stuff (grapefruit, cereal, muffins).Nice whirlpool and pool is large enough to swim laps.I stayed here for pleasure but it would be a great place for business too.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Chicago Schaumburg/Woodfield Mall

Address: 1610 McConnor Pkwy, Schaumburg, IL 60173-6800 (Formerly Residence Inn Chicago Schaumburg)
Phone Number:
Location: United States > Illinois > Schaumburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Schaumburg
#11 Business Hotel in Schaumburg
Price Range: $124 - $320 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Chicago Schaumburg/Woodfield Mall 3*
Number of rooms: 125
Official Description (provided by the hotel):
The NEWLY RENOVATED Residence Inn Chicago Schaumburg is ideally located along I-90, just 14 miles west of Chicago O'Hare International Airport. With amenities unmatched by other hotels near Schaumburg, IL, the Residence Inn is perfect for extended stay trips or weekend getaways to enjoy the area's top destinations. This Schaumburg hotel is only steps away from leisure destinations such as IKEA, Woodfield Mall, and LEGOLAND. Guests that are traveling on business also love the free shuttle service and close proximity to Motorola, Zurich, the OSHA Training Institute, as well as the Schaumburg Convention Center. Start your day off right with the complimentary Daily breakfast buffet and unwind at the weekday evening social hour. The spacious guest rooms are 50% larger than standard hotel rooms, and are highlighted by free WiFi, HD TVs with Premium Cable, and fully-equipped kitchens. The Residence Inn Chicago Schaumburg offers all the amenities to make it one of the top hotels near Schaumburg, IL. ... more   less 
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Also Known As:
Residence Inn Chicago Schaumburg Hotel Schaumburg
Residence Inn Schaumburg
Schaumburg Residence Inn

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