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“Wonderful service and great in house restaurant”

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Hyatt Regency Schaumburg, Chicago
Ranked #14 of 29 Hotels in Schaumburg
Reviewed November 24, 2013

Regular guests at Hyatt properties across the country and now this one in our own backyard! We took our kids to the Hyatt for a special weekend to celebrate their good grades and had a wonderful experience. Amy at the front desk was welcoming and helpful. The pool was warm despite the icy weather and our suite was fabulous. The most memorable aspect of the weekend was breakfast at Fresh with Jose, our server. He definitely was the icing on the proverbial cake for a great weekend away providing top in class service. We will definitely be back, and we will be asking for Jose!

  • Stayed: November 2013, traveled with family
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Thank Christina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt_Schaumburg1, General Manager at Hyatt Regency Schaumburg, Chicago, responded to this reviewResponded November 26, 2013

As a loyal guest to the Hyatt brand, it was a pleasure to welcome you to the Hyatt Regency Schaumburg, Chicago. Thank you for sharing your experience at our front desk, pool and Fresh 1800 Restaurant. We are delighted to know that you and your family enjoyed a memorable experience from beginning to end. As we pass along your kind remarks to our team, we look forward to welcoming you back.

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846 - 852 of 1,214 reviews

Reviewed November 20, 2013

Jose was probably the nicest and most caring waiter I have ever met in my life. He made sure countless times that my family and I had everything we needed during all the meals, and he genuinely was happy to help us.

  • Stayed: November 2013, traveled with family
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Thank Ang C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt_Schaumburg1, General Manager at Hyatt Regency Schaumburg, Chicago, responded to this reviewResponded November 26, 2013

We appreciate you taking the time to share your kind recognition of our staff member. He will be happy to know that his hard work does not go unnoticed. It is truly rewarding to know that you and your family had such an enjoyable experience in our Fresh 1800 Restaurant. Thank you for your glowing review and we hope to welcome you back soon to the Hyatt Regency Schaumburg, Chicago.

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Reviewed November 19, 2013

This is a great hotel. They serve fantastic food. It is very clean and welcoming. I'm very satisfied with the service. I would recommend this hotel to my friends. We go to many hotels and this one is by far the best. Out of all the waiters that served that weekend (November 15-17, 2013), we were lucky and had Jose as our waiter. He took his job seriously and had a positive attitude that showed that he looked forward to serving us unlike at other hotels where all the employees had a neutral attitude towards their job. When you are looking for a hotel in the Chicago area, I highly recommend Hyatt Regency in Schaumburg. If you want to eat a meal, ask for Jose.

Room Tip: I stayed in room 3109.
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  • Stayed: November 2013, traveled with friends
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Thank dariusz c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt_Schaumburg1, General Manager at Hyatt Regency Schaumburg, Chicago, responded to this reviewResponded November 26, 2013

Your glowing review is greatly appreciated! Thank you for taking the time to mention our friendly and attentive service at Fresh 1800. We will certainly pass along your kind remarks to the specific staff member that you've mentioned so he knows just how much his efforts were appreciated. It was a pleasure to accommodate you for the weekend and we hope you'll have the opportunity to visit us again soon at the Hyatt Regency Schaumburg, Chicago.

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Reviewed November 12, 2013

Regular guest at Hyatt Hotels, where ever I travel to. The accomodations are well suited to help you relax and enjoy your stay away from home. Food is good, well prepared, well presented. Linda and the rest of the Bar staff are very friendly and accomodating. I had the pleaseure of speaking with Andrew Toasiewicz with a minor issue he resolved immediately. Overall a great place to call home away from home.

Room Tip: Lower floors allow access to courtyard for fresh air. (Other rooms do not have windows that open...
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  • Stayed: November 2013, traveled on business
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Thank Jerry D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt_Schaumburg1, General Manager at Hyatt Regency Schaumburg, Chicago, responded to this reviewResponded November 18, 2013

It is a pleasure to know that we have become your home away from home. As a loyal guest of Hyatt, we greatly appreciate that you chose the Hyatt Regency Schaumburg, Chicago during your visit to our area. Your very kind review is truly appreciated and we hope you'll have the opportunity to visit your home here in Schaumburg sometime soon.

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Reviewed November 11, 2013

My wife and I stayed at this hotel on 11/9 night. The hotel, the staff, and room were great. The only problem was that it was loud in the middle of the night, some drunk people getting back from a party. I wasn't going to mention anything as I didn't think this was a hotel problem. At time of checkout when Theodora asked about our stay I did mention this problem. She was very emphathetic and asked if I called the front desk. I replied that I didn't. She explained that they have security that could have helped alleviate the situation. Good to know for the next time this happens. She was so helpful and kind. She also went out of her way and gave us coupons for free breakfast which was really nice. Jose, the manager of the restaurant was also very helpful. All in all a great hotel with the best staff!!!

  • Stayed: November 2013, traveled as a couple
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Thank Atif K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt_Schaumburg1, General Manager at Hyatt Regency Schaumburg, Chicago, responded to this reviewResponded November 18, 2013

Thank you for sharing your experience regarding the customer service that you received during your stay. We'd like to apologize once again for the noise disruptions that you encountered from other guests, as we do try our hardest to keep all noise levels to a minimum. Please do not hesitate to reach out to our front desk staff or management whenever a problem arises, as we always want to ensure the best possible experience. We hope you'll stay with us again soon at the Hyatt Regency Schaumburg, Chicago.

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Reviewed November 10, 2013

Very convenient hotel if your looking to do some shopping right across from the mall and IKEA. The building has a rather utilitarian look but the rooms are large and clean. I've stayed here a few times and have never had a bad experience.

  • Stayed: November 2013, traveled with family
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Thank ddbii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt_Schaumburg1, General Manager at Hyatt Regency Schaumburg, Chicago, responded to this reviewResponded November 14, 2013

It is always a pleasure to welcome you to the Hyatt Regency Schaumburg, Chicago. Thank you for your loyalty and glowing review. As you mentioned, we are conveniently located just minutes from the famous Woodfield Mall and IKEA. We hope you were able to take advantage of our complimentary shuttle service and we look forward to your next shopping trip!

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Reviewed November 10, 2013

I was pleased with the room - had a handicapped room, and it was well situated for anyone in a wheelchair. Bar prices, like most Hyatts, were inflated. Conference food was fine - but not spectaucular. It is very close to MANY places to eat, so you won't have to paybhyatt food prices for all your meals.

  • Stayed: October 2013, traveled on business
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Thank N. J. M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt_Schaumburg1, General Manager at Hyatt Regency Schaumburg, Chicago, responded to this reviewResponded November 14, 2013

We're pleased that you found our property well suited for your travels and we do regret if the quality of food did not reflect our usual high standards. As you've mentioned there is an array of food options conveniently located nearby. Yet, we hope to have the opportunity to impress you with our menu at our Fresh 1800 Restaurant the next time you are in the area.

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Additional Information about Hyatt Regency Schaumburg, Chicago

Address: 1800 E Golf Rd, Schaumburg, IL 60173-5004
Location: United States > Illinois > Schaumburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Schaumburg
#8 Family Hotel in Schaumburg
#13 Business Hotel in Schaumburg
Price Range: $110 - $181 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Regency Schaumburg, Chicago 4*
Number of rooms: 470
Official Description (provided by the hotel):
Experience the incomparable service you deserve at Hyatt Regency Woodfield. Superbly positioned to offer easy access to downtown Chicago, O’Hare, local businesses and area attractions, our exceptional hotel in Schaumburg is dedicated to ensuring a remarkable stay from start to finish. Great restaurants, deluxe amenities and unparalleled attention to detail add the finishing touches that make us the outstanding choice among Schaumburg, Illinois hotels. ... more   less 
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Also Known As:
Hyatt Regency Schaumburg, Chicago Hotel Schaumburg
Hyatt Regency Hotel Schaumburg
Hyatt Schaumburg
Hyatt Regency Woodfield Schaumburg Il

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