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“Good service, helpful people”

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Hyatt Regency Schaumburg, Chicago
Ranked #14 of 29 Hotels in Schaumburg
Reviewed March 6, 2013

Everyone that worked there was very helpful and attentive.especially the shuttle drivers and Juan the bellman. Nicest hotel in Schaumburg and right across the street from the mall = convenient! I enjoyed my stay at this hotel.

  • Stayed: January 2013, traveled on business
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Thank thinkmonica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt_Schaumburg1, General Manager at Hyatt Regency Schaumburg, Chicago, responded to this reviewResponded March 11, 2013

It’s truly rewarding to read a review, such as yours, that mentions how helpful and attentive our staff was during a visit. On behalf of our staff, thank you for taking the time to share your kind comments. Your review truly captures what we strive to achieve here and we hope we get the pleasure to welcome you back to the Hyatt Regency Schaumburg, Chicago in the near future.

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989 - 995 of 1,229 reviews

Reviewed March 4, 2013

Stayed during the week while my husband was working I was shopping. The free shuttle to the nearby mall is very nice. The drivers are very accommodating so if you want to go to the other box stores around the mall or a restaurant they will take you.
The staff are very friendly especially in the restaurant Fresh-Jose provides polite service and custom made an omelette for me all 3 mornings.
Rooms are clean, quiet and roomy.Kova went the extra mile to make me happy. Internet is not free which is disappointing.
Gym is great but suggest a TV or music in room for those who forgot their iPod. I didn 't use the indoor pool but it looked perfect for laps.

  • Stayed: February 2013, traveled on business
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Thank Lynn1234152
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt_Schaumburg1, General Manager at Hyatt Regency Schaumburg, Chicago, responded to this reviewResponded March 11, 2013

Since we always strive to achieve maximum customer satisfaction, we’re truly grateful for your feedback regarding our Internet and our 24-hour StayFit gym. We’re delighted that our complimentary shuttle to the famous Woodfield Mall worked out so perfectly for your stay. Thank you for taking the time to share your experience with us. No matter the occasion, we hope we get the pleasure to welcome you back to the Hyatt Regency Schaumburg, Chicago.

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Reviewed March 3, 2013

Booked a double on a busy weekend. When we arrived they only had a King. Gave us a rollaway.
That was a mistake, however they took care of it by comping breakfast and wifi. The breakfast buffet chef was extremely cheerful even though he was swamped. Our server Jose was on the spot as well. Usually you can almost expect grumpy service on a busy event weekend, especially when the event is loaded with kids and families. I applaud the effort of the staff on what started out as a bad booking.

Room Tip: Make sure they will guarantee the room you reserve.
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  • Stayed: March 2013, traveled with family
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Thank RiccoMedia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt_Schaumburg1, General Manager at Hyatt Regency Schaumburg, Chicago, responded to this reviewResponded March 5, 2013

We truly appreciate your high praise of our restaurant staff and look forward to sharing your review! While we thank you for sharing your experience regarding the customer service that you received, we deeply regret any inconveniences at check in. We’re glad that our staff was able to quickly resolve the issue to ensure the best possible experience. We hope we get the pleasure to welcome you back to the Hyatt Regency Schaumburg, Chicago.

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Reviewed March 2, 2013

While we didn't stay in the hotel, we had lunch in the hotel restaurant "Fresh". Jose the waiter was very helpful with the menu items. The other waitstaff were very good at clearing our table of used plates.
We had a nice Calamari appetizer. I had an Angus burger and my wife had the crab cake sandwich. Wine price was reasonable, Beer price a little high at $6
I would gladly return to the restaurant.

  • Stayed: March 2013, traveled with family
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Thank TheFriedmans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt_Schaumburg1, General Manager at Hyatt Regency Schaumburg, Chicago, responded to this reviewResponded March 5, 2013

Thank you for choosing to dine with us at our Fresh 1800 Restaurant at the Hyatt Regency Schaumburg, Chicago. We are delighted that you were impressed with our services and truly appreciate you taking the time to share your review. We’re always proud to learn when our staff delivers a high level of professional service to our valued customers and we look forward to welcoming you back again.

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Reviewed February 28, 2013

The service at the Hyatt was top notch. Everyone was very helpful and courteous. Only negatives were that wireless internet was not free and there was no free breakfast; however these items are typical of 4 star hotels. Overall a great experience.

Stayed: February 2013, traveled on business
Thank Barry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt_Schaumburg1, General Manager at Hyatt Regency Schaumburg, Chicago, responded to this reviewResponded March 5, 2013

It was a pleasure to welcome you to the Hyatt Regency Schaumburg, Chicago and we thank you for sharing your kind comments regarding the customer service that you received. For any inconveniences that you encountered with our services, we apologize. We truly value your feedback and hope we get the opportunity to welcome you back in the near future.

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Reviewed February 28, 2013

The 1800 Fresh restaurant and 1800 Fresh Bar has an outstandingmenu with very fair pricing. We live in Chicago, but when ever my wife and I travel to the burbs we make it one of our stops for dinner.
I suggest you ask for Derrick as your waiter. He is very knowledgeable of the menu and very personable and professional, which is very hard to find today. I suggest the seared scallops and the Angus burger(ask for extra onion jelly, definately worth it to do so).

  • Stayed: February 2013, traveled as a couple
    • Service
Thank john r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt_Schaumburg1, General Manager at Hyatt Regency Schaumburg, Chicago, responded to this reviewResponded March 5, 2013

We’re very pleased to read how much you and your wife enjoy our French-inspired cuisine at our Fresh 1800 Restaurant at the Hyatt Regency Schaumburg, Chicago. We know our future guests will truly appreciate your suggestions and we thank you for taking the time to recommend these dishes. We’d like to extend our sincere thanks for mentioning our staff members by name. We truly appreciate your high praise and look forward to sharing your review with our staff. Thank you.

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Reviewed February 25, 2013

We have business meeting for the whole week in this hotel during meeting. Notice many companies are hosting their meeting in this hotel. Rooms are spacious and clean. However we need to put a request for daily bottled water and toiletries replenishment or it is always overlook ...the reason I use the word "we" is because it happened to few of us. The bar is busy and don't have many seats. The waiters and waitress are trying their best to ensure everyone has their drinks. Kudos. One thing I felt Hyatt should have given free printing services at least to hotels guests. If not mistaken to use their public computers, it cost easily USD7.50 for 15 minutes...many surrounding hotels such as Sheraton Elk Groove or Holiday Inn Arlington Height are providing free computer usage.

Room Tip: Quiet and spacious room. My room doesn't have bath tub but it is not my priority. Avoid rooms ne...
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  • Stayed: January 2013, traveled on business
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Thank Jack L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt_Schaumburg1, General Manager at Hyatt Regency Schaumburg, Chicago, responded to this reviewResponded March 5, 2013

Thank you for taking the time to share your review, as it’s always a pleasure to learn of our guests’ experiences with us. At the Hyatt Regency Schaumburg, Chicago, we understand just how essential certain amenities are for our business guests, which is why our fully equipped business center offers complimentary high-speed Internet, copy, fax and print capabilities. We do truly regret if you experienced any inconveniences while staying with us on business and will certainly share your comments regarding the bottled water and toiletries with the head of our housekeeping department. It was our pleasure to accommodate you for the week and we hope you’ll have the opportunity to stay with us in the future.

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Additional Information about Hyatt Regency Schaumburg, Chicago

Address: 1800 E Golf Rd, Schaumburg, IL 60173-5004
Location: United States > Illinois > Schaumburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Schaumburg
#8 Family Hotel in Schaumburg
#13 Business Hotel in Schaumburg
Price Range: $108 - $176 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Regency Schaumburg, Chicago 4*
Number of rooms: 470
Official Description (provided by the hotel):
Experience the incomparable service you deserve at Hyatt Regency Woodfield. Superbly positioned to offer easy access to downtown Chicago, O’Hare, local businesses and area attractions, our exceptional hotel in Schaumburg is dedicated to ensuring a remarkable stay from start to finish. Great restaurants, deluxe amenities and unparalleled attention to detail add the finishing touches that make us the outstanding choice among Schaumburg, Illinois hotels. ... more   less 
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Also Known As:
Hyatt Regency Schaumburg, Chicago Hotel Schaumburg
Hyatt Regency Hotel Schaumburg
Hyatt Schaumburg
Hyatt Regency Woodfield Schaumburg Il

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