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“Only place in town to stay”

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Timber Creek Inn & Suites
Ranked #1 of 2 Sandwich B&B and Inns
Elgin, IL
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Only place in town to stay”
Reviewed July 14, 2009

One word describes the place. TERRIBLE! We stayed for two nights. On day 2 we were out all day and when we returned to the room we found that our beds wer not made. All the maid did was to throw the top sheet, blankets and spread over the bed. On one bed the blanket over hung onto the floor by about a foot. The floors were not vacuumed and no new soap was left in the bathroom. Then on the morning of checkout we went to get our comp. breakfast. Again, only one word can describe our dining experience, TERRIBLE. Powder eggs were awful tasting. I got a cup of coffee and the cream was frozen. I went to tell the front desk of my experience and the clerk stood there with a blank look and said let me know if there is anything we can do for you. Well how about having someone remake our bed? I have stayed at a lot of hotels over the last 30years and NEVER have I come into my room to find the sheet, blanket and spread thrown over the bed.

  • Stayed July 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mtermini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
timber01creek, General Manager at Timber Creek Inn & Suites, responded to this review, August 4, 2009
At Best Western Timber Creek we take pride in our housekeeping scores and we feel there is absolutely no excuse for poor housekeeping service. Unfortunately we had a relatively new housekeeping staff during this stay and they were not taking proper care of guests who were staying multiple days. We have corrected this problem. Breakfast is a personal choice. Our free breakfast includes the normal continental breakfast items along with real scrambled eggs, sausage and make your own waffles.

Karen Bohnstedt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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165 reviews from our community

Traveler rating
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    13
    19
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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English first
Castle Rock
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 3, 2008

The staff were friendly and helpful. The hotel is new and we were expecting a few gliches. We were pleasantly disappointed! The rooms were in mint condition and the bar and grill were great. The only negative was that they were still in the process of landscaping so some of the grounds were not as beautiful as the interior.

  • Liked — Location
  • Disliked — landscaping
  • Stayed May 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank redclayhill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Timber Creek Inn & Suites

Property: Timber Creek Inn & Suites
Address: 3300 Drew Ave, Sandwich, IL 60548 (Formerly BEST WESTERN PLUS Timber Creek Inn & Suites)
Phone Number:
Location: United States > Illinois > Sandwich
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 2 B&Bs / Inns in Sandwich
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Timber Creek Inn & Suites 3*
Number of rooms: 100
Official Description (provided by the hotel):
The best hotel and meeting venue west of the Chicago Metro area. We provide more than 25,000 sq feet of meeting space along with world class hotel ameneties. ... more   less 
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Also Known As:
Best Western Timber Creek Hotel Sandwich
Best Western Timber Creek Inn And Suites
Sandwich Best Western

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