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“Rooms needs updating!!!!”

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Courtyard Chicago St. Charles
Ranked #5 of 11 Hotels in Saint Charles
Certificate of Excellence
Level 6 Contributor
86 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Rooms needs updating!!!!”
Reviewed April 28, 2013 via mobile

Selected this Marriott property for overnight while attending a concert. Rooms need updating badly. Handles on drawers were rusted, and mattresses were lumpy. The room was clean and lobby recently updated. We approached the property and were excited to see the balconies. During checkin we asked if all rooms on upper floors had balconies and were told yes; Of course we requested one.. We were asked if we wanted it to smoke; mind you we are non-smokers and were aware it was a smoke free property. I think she could have informed us that smoking was prohibited in the balcony in a more customer friendly manner; why assume we are smokers?

We did manage to speak with the Sales Manager regarding this and she was very kind and apologized on behalf of management and gave us

Recommend additional customer service training. Besides this incident, our stay was fine!

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chill993
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMERIGOLD, General Manager at Courtyard Chicago St. Charles, responded to this review, April 29, 2013
Thank you very much for your kind comments about the cleanliness of the hotel and our updated lobby. We are excited to let you know that we will be updating our rooms to match our lobby later this year. Courtyard is finalizing a brand new room package, and we will be one of the first hotels to receive it. I am sorry to hear that you were asked about smoking in the rooms. As a Rewards Member, I am sure you are very familiar with Marriott Hotels being non-smoking. We do enforce this on our balconies as well, but you should not have been asked this just because you requested a balcony room. I am so glad you ran into Sandi, our Director of Sales and she was able to turn your stay around and make it enjoyable. I hope you are able to visit us again in the future and enjoy our renovated rooms.
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135 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Any
English first
Chicago
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 12, 2013

We used the Marriott Courtyard as one of the hotels for our guests to stay at for our wedding. We got married in Geneva, but chose this hotel (along with the Herrington Inn and Spa) because we thought it was the nicest out of the surrounding hotels in this price range.
The contact person was Vicky and I dealt with her primarily through email. This was very convenient for me. She did an amazing job of coordinating everything. After we had reserved our block of rooms - we had to change the date of the wedding - and she was not only able to accommodate us, but she moved everyone's reservations and the process was very simple.
The hotel itself is a nice Marriott. The hotel lobby is very comfortable and modern space. There is also a restaurant and bar which is nice for the guests. The rooms were affordable as well.
Because we booked a minimum of 15 rooms on the night of our wedding, we got a free room for the bride and groom and we also got 3 hours of shuttle service to and from the wedding venue. This was a great service to offer to our guests.
We were able to drop off guest gift bags a couple of days early and they were really great about making sure each guest got one when they checked in.
The only downside of this location -was that it did not have a free continental breakfast to offer my guests - but we new this ahead of time and there are several breakfast places that are very close - including an IHOP. They do have breakfast in the restaurant that you can purchase in addition to the room.
I would definitely recommend this location to anyone who needs a night stay - or a place to have a block for their wedding!

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emily M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMERIGOLD, General Manager at Courtyard Chicago St. Charles, responded to this review, April 14, 2013
Thank you for your kind comments about Vicky. She does a wonderful job with our weddings. Having the private three hour shuttle is a great perk when booking your wedding at our hotel. I am so glad to hear that you enjoyed the hotel and that we helped make your wedding day so special for you and your guests.
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Chicago, Illinois
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 9, 2013

I stayed overnight on a Saturday. The Hotel was busy with Wedding goers and another large group. The service was good, the staff friendly. The neighbors next door didn't take into account that others were sleeping when they slammed their door but that was not fault of the hotel.
The bed was very comfy and the room was cozy. The sheets were soft and felt nice to the touch. The pool was nice looking but I didn't have a chance to try it out. The workout room was very small, so you may not get on a machine if others are in there.
We had breakfast in the lobby. It was mediocre. Save your money and go out to eat in town. There are several places around the corner that are a better value with tastier food.

Room Tip: I think the higher the floor the less noise you will hear.
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DebraMagoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMERIGOLD, General Manager at Courtyard Chicago St. Charles, responded to this review, April 11, 2013
We appreciate that you took the time to share your experience. It's so nice to hear that you found the beds so comfortable. That is a key to a successful hotel stay. I am sorry to hear the breakfast did not meet your expectations. The Bistro concept is a bit different from a sit-down restaurant, but is very effective for business travelers who are on-the-go. Thanks for taking the time to share your comments. We hope to see you again soon.
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Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed April 3, 2013 via mobile

As per my previous review this has become a second home to me and I would like to add a couple of new names to my thanks list...
Adam is always very polite, using the corporate terms of yes sir and Mr Leonard when addressing me.....as we are all pretty good friends now it's first name terms at my request....I prefer it that way. We have great convo's and I feel you won't be let down by him. A great asset to the hotel.

Gabby and I share a joke often, she always wants to make my stay better, likes to chat and when needed makes a mean bistro burger.

Over a year of staying at this hotel for extended stays gives me a pretty good base to make an opinion on its services and rooms and I can safely say its as good as you can get for its price range, it doesn't try to be the Ritz but what it does do is be a very good Marriott.

I recommend it to anyone, anytime.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CarlosbutkusLeonard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMERIGOLD, General Manager at Courtyard Chicago St. Charles, responded to this review, April 4, 2013
Thank you for your kind comments about the staff. Gaby and Adam are very caring employees. I am very lucky to have them. Knowing that it can be tough being away from home for so long, I am glad we are able to make your extended stay visits enjoyable. Thank you for sharing your experience with other. We do appreciate it.
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West Chicago, Illinois, United States
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 28, 2013

Before I arrived at the hotel I spoke with Vicky who was courteous and helpful. She was welcoming and professional. I asked to speak to her manager and Barb was warm and welcoming. When we arrived we checked in by Andre who was professional and fun. When we went to the lobby for dinner Adam was wonderful. Service was quick and pleasant. In the morning we went down for breakfast and was served by Sharon who is wonderful. Amanda the lady who cleaned our room was pleasant and did a great job.

The hotel was clean, the decor modern and serene. The people excellent. Everyone we met was professional and friendly. I would recommend This hotel to everyone.

Room Tip: Ask for what you want and they will give it to you.
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Uhura S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMERIGOLD, General Manager at Courtyard Chicago St. Charles, responded to this review, April 1, 2013
It was great to have you and your family here during the Spring Break Week. I was glad to see that you enjoyed the pool and our Bistro. It was a pleasure getting to know you and hearing such wonderful things about the staff. Thank you for sharing your experience.
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Chicago, Illinois
Level 4 Contributor
34 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 16, 2013

If you need to stay near St. Charles, this is the place. The staff is top notch and really tries to make your stay the best possible.

The hotel is close to local attractions and restaurants , grocery stores, etc.

Great Hotel!

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 63Chitown63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMERIGOLD, General Manager at Courtyard Chicago St. Charles, responded to this review, March 4, 2013
Thank you very much for taking the time to share your wonderful comments about the hotel and the staff. We appreciate your business.
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Illinois
Level 4 Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed January 27, 2013

This hotel is great and the staff is fabulous. They are very helpful and will assist guests with whatever they need. They are also always smiling. I have stayed here many times and have never been dissapointed. Will return again soon. The hotel is very clean and everything looks fresh.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 60089
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMERIGOLD, General Manager at Courtyard Chicago St. Charles, responded to this review, January 29, 2013
A smile can go a long way! Thank you for the kind comments about the staff and the cleanliness of the hotel. We appreciate your business!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Chicago St. Charles

Property: Courtyard Chicago St. Charles
Address: 700 Courtyard Dr, Saint Charles, IL 60174-1497
Phone Number:
Location: United States > Illinois > Saint Charles
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Saint Charles
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Chicago St. Charles 3*
Number of rooms: 121
Official Description (provided by the hotel):
Book Direct and Save VIEW PHOTOS Our Hotel Photos Rooms Deals Dining Fitness Local Area Map Meetings Weddings Explore downtown from our Chicago St. Charles hotel The Courtyard Chicago St. Charles hotel is nestled on a quiet corner, just a mile from downtown and within walking distance to shops and restaurants. Our hotel near Chicago serves a charming historic town on the Fox River, less than an hour from downtown and within easy reach DuPage County Airport. Shop nearby Charlestowne mall or attend events at both the Mega Center and the QCenter. You'll feel right at home in a comfortable renovated hotel room featuring a large work area, in-room coffee and complimentary weekday newspaper. We also offer complimentary wireless Internet access throughout the hotel. Start your morning off with reasonably priced breakfast options or a Starbuck's coffee. After a day of meetings or shopping, rejuvenate in our indoor heated pool or whirlpool, or relax by the fire in our cozy lobby lounge featuring a full bar. And if you're hosting a rehearsal dinner or looking for accommodations for overnight guests, we can customize a wedding package just for you. ... more   less 
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Also Known As:
Courtyard By Marriott Chicago St. Charles Hotel Saint Charles
Courtyard Saint Charles
Saint Charles Courtyard
Saint Charles Marriott

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