Spent a night at Pheasant Run Resort while attending a convention and thought they could have done much better with a few things for the price we paid.
I don't understand how they can charge a "resort fee" which gives you the right to swim in their pool and use their treadmills and weight lifting equipment. $9.95 a day seems a bit much. I've stayed in hotels for less and they didn't charge me a fee to use their pool and weight lighting equipment.
I also would think that you would expect the housekeeping staff to be sure they fill the Kleenex box, make sure ink pens aren't strewn over the floor and check to be sure the coffee mugs are clean. Not so for our stay.
I also thought they would have provided nicer towels that weren't so "cheap" and a bath robe or two since they tout themselves as a resort. I also had an old TV and thought we'd have at least a flat screen in the room with good cable reception. Again, not so....
I will say the hotel lobby, atrium, garden area etc. was nicely appointed and the overall hotel was clean.
Next time I come to St. Charles for the convention I won't be staying at the "resort", but will find a better value.
- Official Description (provided by the hotel):
- For more than 50 years, our unique combination of onsite entertainment, recreation, delicious dining, and sprawling venues have established Pheasant Run Resort as a Midwestern treasure. With 293 guest rooms and more than 80,000 square feet of premium event space, Pheasant Run is like a city in and of itself, complete with hotel rooms, theater, live comedy, diverse restaurants, golf, tennis, and swimming! We have the ideal indoor or outdoor space for your wedding, an experienced team of planners to help with your meeting or convention, and friendly staff waiting to make your stay remarkable. Bright lights, small city. Those four words describe the lively country feel of the Pheasant Run Resort. From sidesplitting laughs to award-winning theater, to live music, all the fun you desire is right here at our resort. Join us for popular productions in our Mainstage Theater, and see the Midwest's funniest comedians at Zanies Comedy Club. Small town service, big city taste. Inspired by the culinary spirit of the South and the heart of the Midwest, our diverse restaurants in St. Charles, IL, feature a world of fresh, seasonal flavors. Experience farm-to-fork fine dining, Cajun-Creole cuisine, a high-energy sports bar, a scenic café, ice cream shop, or jazzy garden buffet, all right here. And with seasonal events like poolside BBQs and Mardi Gras parties, you'll always enjoy fabulous food and fun at the Run. Take in 18 holes of championship golf or schedule a relaxing massage at Spa Vargas Wellness!! Whatever you choose, you'll experience the charming side of Chicago! ... more less
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- Also Known As:
- Pheasant Run Hotel Saint Charles