Recently stayed here again. I've stayed here many times, but this time I really noticed that changes are needed. Probably the biggest issue was the smelly water. I stayed across the street at the Hilton Garden Inn for one night and at Pheasant Run for a couple nights. The Hilton did not have smelly water. The water at Pheasant Run stunk big time. Really didn't like the idea of showering in it or brushing my teeth with it. Another problem was the tub did not drain. I took a shower my first night and even though the drain was open, the water was over ankle deep and once I got out of the shower, it took an hour for the water to drain out. Those were the issues in the room, but another issue were the elevators. Talk about jumpy, scary elevators...they would stop between floors and really shake. I think some major upgrades are needed to Pheasant Run Resort. I would definitely stay at the Hilton Garden Inn next time instead because it's cheaper, in better shape, with non smelling water, and is a better property. For having issues at Pheasant Run, it is definitely not a cheap place to stay.
- Official Description (provided by the hotel):
- For more than 50 years, our unique combination of onsite entertainment, recreation, delicious dining, and sprawling venues have established Pheasant Run Resort as a Midwestern treasure. With 293 guest rooms and more than 80,000 square feet of premium event space, Pheasant Run is like a city in and of itself, complete with hotel rooms, theater, live comedy, diverse restaurants, golf, tennis, and swimming! We have the ideal indoor or outdoor space for your wedding, an experienced team of planners to help with your meeting or convention, and friendly staff waiting to make your stay remarkable. Bright lights, small city. Those four words describe the lively country feel of the Pheasant Run Resort. From sidesplitting laughs to award-winning theater, to live music, all the fun you desire is right here at our resort. Join us for popular productions in our Mainstage Theater, and see the Midwest's funniest comedians at Zanies Comedy Club. Small town service, big city taste. Inspired by the culinary spirit of the South and the heart of the Midwest, our diverse restaurants in St. Charles, IL, feature a world of fresh, seasonal flavors. Experience farm-to-fork fine dining, Cajun-Creole cuisine, a high-energy sports bar, a scenic café, ice cream shop, or jazzy garden buffet, all right here. And with seasonal events like poolside BBQs and Mardi Gras parties, you'll always enjoy fabulous food and fun at the Run. Take in 18 holes of championship golf or schedule a relaxing massage at Spa Vargas Wellness!! Whatever you choose, you'll experience the charming side of Chicago! ... more less
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- Also Known As:
- Pheasant Run Hotel Saint Charles