We spent Labor Day weekend at Pheasant Run. I was a bit worried after reading the negative reviews, so I was prepared for the worst. Thankfully, I was pleasantly surprised at how nice our room was! We had a whirlpool suite, which is great if you have kids! Our room was cool and clean, and very spacious! The upstairs bathroom (yes, there were 2 bathrooms in our room) was HUGE! The gigantic whirlpool tub was the best part of the whole stay! My 9 year old took at least 8 baths! The bed was very comfortable, too. The cons were: old carpet in the room needed replacing, the TV's were not flat screen, the ice machine on our floor was broken, the AC in our room was noisy, the water smelled like sulfur, and the furniture in the room was uncomfortable and dated. BUT, none of that really mattered to us because we have stayed at much worse! The staff was very friendly and helpful. The maids were very good and even cleaned up our room while we were at the pool and gave us clean towels, new toiletries, and made the bed. We had a great time and would go back. I hope that the management at Pheasant Run will put some money into renovating the rooms with flat screens and comfortable furniture, replacing the carpet throughout the hotel, and fixing the sulfur smell in the water. Only then will they get a 5 star review.
- Official Description (provided by the hotel):
- For more than 50 years, our unique combination of onsite entertainment, recreation, delicious dining, and sprawling venues have established Pheasant Run Resort as a Midwestern treasure. With 293 guest rooms and more than 80,000 square feet of premium event space, Pheasant Run is like a city in and of itself, complete with hotel rooms, theater, live comedy, diverse restaurants, golf, tennis, and swimming! We have the ideal indoor or outdoor space for your wedding, an experienced team of planners to help with your meeting or convention, and friendly staff waiting to make your stay remarkable. Bright lights, small city. Those four words describe the lively country feel of the Pheasant Run Resort. From sidesplitting laughs to award-winning theater, to live music, all the fun you desire is right here at our resort. Join us for popular productions in our Mainstage Theater, and see the Midwest's funniest comedians at Zanies Comedy Club. Small town service, big city taste. Inspired by the culinary spirit of the South and the heart of the Midwest, our diverse restaurants in St. Charles, IL, feature a world of fresh, seasonal flavors. Experience farm-to-fork fine dining, Cajun-Creole cuisine, a high-energy sports bar, a scenic café, ice cream shop, or jazzy garden buffet, all right here. And with seasonal events like poolside BBQs and Mardi Gras parties, you'll always enjoy fabulous food and fun at the Run. Take in 18 holes of championship golf or schedule a relaxing massage at Spa Vargas Wellness!! Whatever you choose, you'll experience the charming side of Chicago! ... more less
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- Also Known As:
- Pheasant Run Hotel Saint Charles