We stayed at the Pheasant Run Resort in St. Charles Illinois Sunday September 2nd and 3rd 2012 for a relaxing couple of days.
RESORT CHECK IN: We arrived at about 10:00 am. The room was not ready. We left the resort and they called when the room was ready at 3:15 pm. The resort was having a Teen Pageant and the resort was packed. Parking was full. The resort is large with many winding walkways requiring a lot of walking. The front desk personnel were polite.
ROOM: Our room was 3237 on the second floor located at the back of the resort in golf Building F. Parking was full. There are no elevators in this building. You had to carry your luggage up the stairs and to your room. The room was a Bi-level whirlpool suite. Downstairs there was a sleeper couch, chair, small refrigerator, old design TV with cable and full bathroom. Upstairs was a queen bed, desk, old design TV with cable, and a large bath with whirlpool. The AC would not cool the room. Housekeeping was poor. They did not change towels or make the bed. The carpet in the hall is old and worn and should be replaced.
POOLS: There were 3 pools. A small outdoor pool, indoor outdoor pool, and one in the Atrium. The pool in the Atrium was closed. The indoor outdoor was the main pool. It was packed and full with kids. Towels were available. There were people with loud radios that was annoying. This is not the place to relax. The pool was quiet the day after Memorial Day.
RESTAURANTS: There are 5 restaurants, Harvest, Jambalaya, Garden Atrium, Sunday Champagne Brunch and Terrace Café. The Sunday Champagne Brunch and the Garden Atrium was ok. The coffee was awful. The carpet was full of debris and could use a good vacuuming. The ceiling was full of dust. The Harvest for breakfast was very good. The Terrace Café was very good for lunch at the pool. We did not try room service.
BARS: There are 4 bars in the resort, Harvest Lounge, Jambalaya, Lucky Pierres and the Clubhouse. The Clubhouse is convenient and you can get drinks while you are at the pool. Drinks are pricy.
RESORT: The resort is large and spread out. It is a very tired resort and could use some updating. It appears management does not pay attention to detail. Many places in the resort need cleaning. This resort has a lot of potential.
ENTERTAINMENT: There is a Zanies Comedy Club, Theatre and Jambalaya Bar.
SPA: Did not use.
GOLF COURSE: Did not use.
FITNESS CENTER: The Fitness Center appeared to be very good with expanded hours. Did not use.
OUTDOOR ACTIVITES: There are tennis courts and volley ball available.
SUMMARY: Stay at this resort when there are no conventions to eliminate the crowds. It could be a relaxing place to stay. There was no presence of security in the resort.
- Official Description (provided by the hotel):
- For more than 50 years, our unique combination of onsite entertainment, recreation, delicious dining, and sprawling venues have established Pheasant Run Resort as a Midwestern treasure. With 293 guest rooms and more than 80,000 square feet of premium event space, Pheasant Run is like a city in and of itself, complete with hotel rooms, theater, live comedy, diverse restaurants, golf, tennis, and swimming! We have the ideal indoor or outdoor space for your wedding, an experienced team of planners to help with your meeting or convention, and friendly staff waiting to make your stay remarkable. Bright lights, small city. Those four words describe the lively country feel of the Pheasant Run Resort. From sidesplitting laughs to award-winning theater, to live music, all the fun you desire is right here at our resort. Join us for popular productions in our Mainstage Theater, and see the Midwest's funniest comedians at Zanies Comedy Club. Small town service, big city taste. Inspired by the culinary spirit of the South and the heart of the Midwest, our diverse restaurants in St. Charles, IL, feature a world of fresh, seasonal flavors. Experience farm-to-fork fine dining, Cajun-Creole cuisine, a high-energy sports bar, a scenic café, ice cream shop, or jazzy garden buffet, all right here. And with seasonal events like poolside BBQs and Mardi Gras parties, you'll always enjoy fabulous food and fun at the Run. Take in 18 holes of championship golf or schedule a relaxing massage at Spa Vargas Wellness!! Whatever you choose, you'll experience the charming side of Chicago! ... more less
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- Also Known As:
- Pheasant Run Hotel Saint Charles