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“Good food, but service was not what we are used to”

Francesca's by the River
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Ranked #12 of 189 Restaurants in Saint Charles
Certificate of Excellence
Price range: $30 - $30
Cuisines: Italian
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Restaurant details
Good for: Business meetings, Romantic, Special occasions
Dining options: Dinner, Reservations
Dining style: Casual Elegant
Cross street: Illinois
Reviewed March 14, 2013

We have visited quite a few of the Francesca's restaurants in IL. We went to this one last Sunday evening after traveling home from WI. The restaurant was not busy so we were seated right away. However, we sat there for some time before anybody approached us. We never really felt like the waiter thought we were worth any extra effort. We were nicely dressed, but weren't a big table. The big table was next to us (in jeans & sweatshirts) and getting his undivided attention. We had to ask for refills on our drinks after sitting there with empty glasses for awhile. The food was as expected from a Francescas, but the service was not. Sadly we probably won't visit the St. Charles location frequently.

    • Value
    • Atmosphere
    • Service
    • Food
Thank 3ofusMens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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129 - 133 of 181 reviews

Reviewed January 29, 2013

Was here for the first time for lunch today with business partner.Well executed food with sophisticated flavors. Great knowledgable server. Definitely coming back!

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank Best_Dayz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 23, 2013

Part of a larger chain this is a nice if a little crowded restaurant. The food is excellent. The prices are right and they have a large dining area in back that when open relieves a lot of pressure in the main dining room up front

1  Thank joesoupoftheday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 11, 2013

I have always wanted to go here simply because of the mural on the side of the building. I had a lovely meal here with friends. Prices are about $$ for a "guestimate".

1  Thank TripsterJulio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 6, 2013

It's a bit noisy, but I like the food and the service here. It's a stand-by and as its nearest competition has gone downhill, Francesca's will benefit.

Thank John K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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