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“Beautiful Hotel- Rewards Club is Terrible” 5 of 5 bubbles
Review of Hilton Garden Inn St. Charles

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Hilton Garden Inn St. Charles
Ranked #3 of 11 Hotels in Saint Charles
Certificate of Excellence
GreenLeadersBronze level
Hebron, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Beautiful Hotel- Rewards Club is Terrible”
5 of 5 bubbles Reviewed July 8, 2014

Please be aware that the rewards points expire in 1 year if inactive. I was not aware of this as a new member in 2013. It takes a long time to accumulate compared to other hotels programs. The hotel was nice, clean, and convenient to the locations we were visiting. Room service was prompt, but difficult to understand on the phone. The St Charles /Geneva Illinois area is quaint and a nice place to visit. Many nice places to dine and shop in the historic districts in both towns.Many activities, parks and events near the Fox river.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Christine R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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442 reviews from our community

Traveler rating
    245
    122
    49
    20
    6
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Portuguese first
  • Any
English first
2 reviews
5 of 5 bubbles Reviewed July 2, 2014

Will stay here again! Clean and updated! Rooms were very nice. Customer service is an A++++. Staff is always there to answer questions and very friendly. Easy location to travel to and close to many restaurants and shops.

  • Stayed June 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jilltravels40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Charles, MO, United States
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 28, 2014

If you want a nice place to lay your head after a long drive, the Hilton Garden Inn in St. Charles, Illinois might be just what you're looking for. The lobby is spacious and inviting, the amenities are exceptional and the staff is most helpful from the desk to the dining area. The breakfast buffet is a little pricey for families but overall it's a good buy.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Edward A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plain City, OH, United States
1 review
5 of 5 bubbles Reviewed June 22, 2014

Excellent accommodations. Friendly and helpful staff. Visible manager who helped find phone number of a friend. Beds were excellent. Good location. Centrally located. Quiet environment. Clean. Handicap accessible. Robert Frejlich, General Manager, was friendly and helpful. Good cookies. Price of breakfast kept rate low.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Kent W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springfield, Illinois
Level Contributor
134 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed June 19, 2014 via mobile

Hilton Garden Inns are always a good bet when traveling. This one had an easy check in (with cookies). The rooms are nicely appointed. The bathroom amenities are very nice...even a shower cap. Microwave and refrigerator also in the room. A nice touch is the Keurig coffee/tee machine. After traveling for a long time, I hate to look for a decent restaurant. I enjoyed a wonderful bowl of mushroom soup and a very good spinach salad at this hotel. Prices were reasonable. I'm not a breakfast person, but the buffet that my colleagues had looked very good. One downside, the AC is very loud as it comes on/off and it was hard to regulate the room temperature. However, I highly recommend this hotel.

Stayed June 2014, traveled on business
Helpful?
Thank Semomu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dixon, IL
Level Contributor
228 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 bubbles Reviewed June 18, 2014

Stayed one night. Our room was spacious and clean. Our king bed was more comfortable to sit on than sleep on. The fan on our AC had only one speed - LOUD. We shut in off. A pleasant surprise was a Keurig coffee maker. We appreciated the Hilton Honors chocolate covered pretzels & the cookies available at the front desk.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank bearded_bard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michigan
Level Contributor
60 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed June 16, 2014

The HIlton never lets me down. I called to reserve the room a few weeks before arrival. Courtney at the front desk was very helpful. Once we arrived, check in was a breeze. The next morning I had the honor of meeting Courtney(who remembered me) The gals at the front desk were so nice, outgoing and caring. The breakfast was FANTASTIC! The breakfast is not free, but Courtney offered us the bed and breakfast deal, so for $5.00 more it was included. It was well worth it. A great omelet made to order, fresh juices and fruits. Who could ask for more. If I am ever in the area, I would certaintly stay again. Kudos to the Hilton and the staff!!!!!!

  • Stayed June 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rebe_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn St. Charles

Property: Hilton Garden Inn St. Charles
Address: 4070 E Main St, Saint Charles, IL 60174-5202
Phone Number:
Location: United States > Illinois > Saint Charles
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Saint Charles
#1 Green Hotel in Saint Charles
#4 Romantic Hotel in Saint Charles
#4 Family Hotel in Saint Charles
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn St. Charles 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Hilton Garden Inn St. Charles Hotel Saint Charles
Hilton Saint Charles
Saint Charles Hilton
Hilton Garden Inn Saint Charles

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