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“Amazing ”

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Hilton Garden Inn St. Charles
Ranked #3 of 11 Hotels in Saint Charles
Certificate of Excellence
GreenLeadersBronze level
Reviewed December 23, 2013 via mobile

So I travel (alot)3 out of 4 weeks a month and while Hilton brands is my preferred Vendor I typically am not very impressed... Regrettably!!! So I had to share this hotel in particular.... From the moment of check in to check out this HGI was PERFECT!! The lobby spotless! The front desk professional and polite yet very kind and easy going. The room - let's say I was "shocked" it was huge!! And spotless. They even had a guest service cart during the evenings that served snacks!!! The Hilton brand itself should model MORE of their hotels from this amazing location.
I would recommend this and will recommend as I have my team returning in January and they all 9 will be booking here. I can't express how impressed and thankful I was for such a great stay- thank you HGI St Charles!!!! Thumbs up !!!!

Stayed: December 2013, traveled on business
Thank Sreffey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vinny2601, General Manager at Hilton Garden Inn St. Charles, responded to this reviewResponded January 4, 2014

WOW, Excellent review, we look forward to your return visit with your associates. Thank you for your business.

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Reviews (484)
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347 - 353 of 484 reviews

Reviewed December 12, 2013

Squealing shower head, and firm bed; but very good staff and acceptable room stay. I was in for business and did not stay in the room other than freshening up and sleep. The bed firmness is a matter of preference, and I am sure that not all the shower heads squeal like mine did.

  • Stayed: December 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Kareem B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vinny2601, General Manager at Hilton Garden Inn St. Charles, responded to this reviewResponded December 18, 2013

Thank You for your business and appreciate your comments

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Reviewed November 29, 2013

Me the bride-to-be, and my family stayed across the street the night b4 wedding, my soon-to-be husband and his family stayed at your Hilton.I mistakenly left my honeymoon nighties at the "other" hotel. In the morning Christy Ruiz over heard me talking to the other hotel. They said they would get to back to me in a week or so!!!!!!!!!!!!!! When Christy heard this, she got right on the phone with them and then personally went over to the other hotel to see if she could help. Christy went above and beyond. My new husband always says "that's why I stay at Hiltons only". And now that's the only place that I will be staying at Thank you Christy Mrs. R

  • Stayed: September 2013, traveled as a couple
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Thank 68lynnr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vinny2601, General Manager at Hilton Garden Inn St. Charles, responded to this reviewResponded December 1, 2013

We are so happy to serve you, Excellent comments "Christy is Awesome" Please come see us soon.

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Reviewed November 20, 2013

The cleanliness was next to nothing I've seen in this level of hotel. The hotel staff was accommodating and the rooms were beautiful. The fireplace was extremely enticing and the bathtub was remarkable.

  • Stayed: November 2013, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank Lori D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vinny2601, General Manager at Hilton Garden Inn St. Charles, responded to this reviewResponded November 22, 2013

Lori D, thank you for your excellent review, we hope to see you again soon.

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Reviewed November 14, 2013

the few extra dollars spent on the upgrade to the jetted two person whirlpool suite is well spent. they have shutters that open into the suite to have an open airy feeling and not all closed in. the suites are huge!

  • Stayed: November 2013, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank pamperedpooch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vinny2601, General Manager at Hilton Garden Inn St. Charles, responded to this reviewResponded November 22, 2013

Thank you for your business, come back and see us soon.

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A TripAdvisor Member
Chicago, Illinois
1
Reviewed November 14, 2013

With the exception of not having the technology to accommodate my children and there video game system, This is an Excellent Hotel to stay at. The staff was friendly and helpful. the Lobby, pool and rooms were very clean.

  • Stayed: November 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vinny2601, General Manager at Hilton Garden Inn St. Charles, responded to this reviewResponded November 15, 2013

Thank you for your business, we appreciate you staying with us and for your excellent comments

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Reviewed November 12, 2013

During my stay for the TAP National Tournament of 2013, I did not have alot of room time due to playing matches from 8AM to midnight or later. The room was very clean and comfortable. The safety of the room was great. The hotel did have in-house dining but I did not have time to partake of it.

  • Stayed: November 2013, traveled solo
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Review collected in partnership with Hilton Garden Inn
Thank Michael F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vinny2601, General Manager at Hilton Garden Inn St. Charles, responded to this reviewResponded November 13, 2013

Thank you for your comments, we hope you will be able to partake in all we have to offer next time around, we appreciate your business.

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Additional Information about Hilton Garden Inn St. Charles

Address: 4070 E Main St, Saint Charles, IL 60174-5202
Phone Number:
Location: United States > Illinois > Saint Charles
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Saint Charles
#1 Green Hotel in Saint Charles
#4 Family Hotel in Saint Charles
#4 Romantic Hotel in Saint Charles
Price Range: $120 - $231 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn St. Charles 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Hilton Garden Inn St. Charles Hotel Saint Charles
Hilton Saint Charles
Saint Charles Hilton
Hilton Garden Inn Saint Charles

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