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“Graduation Weekend”

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Fairfield Inn & Suites Chicago St. Charles
Ranked #1 of 11 Hotels in Saint Charles
Certificate of Excellence
Reviewed May 30, 2013

Normally I travel 3 to 4 days a week on business, so I stay at many different Marriot locations throughout the year. I had reserved 3 rooms for our family on Sunday May 26th just prior to Memorial Day, to attend a graduation. In all my stays at any Marriott's or any other hotel chains, my family and I have never been treated more like family and the staff was so accommodating. It was a pleasure and extremely relaxing to stay at this location. I can not say enough GREAT things about the Fairfield Inn in St Charles and their staff.

  • Stayed: May 2013, traveled with family
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Thank Rick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gsmffi, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this reviewResponded June 3, 2013

Dear Rick M,

Wow what a great review. Thank you so much for sharing your comment as well as visiting our hotel. It was such a pleasure having you and your family for Memorial Day weekend for such a special occasion.

Your review definitely means a lot to us. We know you travel several days a week and have a choice among many hotels in town. We are so happy to see that your experience with us was a great one.

Thank you again. We hope to have you visit the Fairfield Inn & Suite St. Charles family again in the future.

Kindly,
Kimberly

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Reviews (226)
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164 - 170 of 226 reviews

Reviewed May 4, 2013

Currently on 2nd night of 3 night stay and at midnight heating/cooling system makes a series of noisy clicks and can't sleep and also refrigerator quits working! No rooms to switch to. Then the guy I talked to said will have to wait until morning and had the "oh well" attitude. Finally I just turned of the heating/cooling system and very stuffy. Will be calling corporate, and will expect soe compensation!!!

  • Stayed: May 2013, traveled solo
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Thank lovetotravel1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gsmffi, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this reviewResponded May 6, 2013

Dear Lovetotravel1969,

Thank you for taking the time to write a review. Please accept my sincere apologies for the disappointments you experienced with the air conditioning unit and the refrigerator in your room. This clearly does not meet our quality standards.

I am also sorry you were dissatisfied with the staff member on duty and felt he failed to provide you with the service you desired. It is our intention to exceed our guest’s expectations and clearly we were not successful.

I welcome you to contact me personally or our General Manager Alison Papini at 630-845-5500 in order that we may discuss your experience in more detail.

We appreciate your feedback and look forward to hearing from you.

Warmest Regards,
Kimberly Nickels
Assistant General Manager

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Reviewed April 29, 2013

My family was staying at the Fairfield for our daughter's wedding. Many were from out of town and needed to get into the rooms as as soon as possible to change into tuxedos and formal dresses. The management bent over backwards to get us in early and take care of our needs. They were absolutely awesome the next morning when we used the meeting room to open wedding gifts. Thanks so much for making a stressful and fast paced weekend a joy for us. From our family you all get five gold stars!

  • Stayed: April 2013, traveled with family
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Thank Phil R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gsmffi, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this reviewResponded May 3, 2013

Dear Phil R,

Thank you for taking the time to share your great review on our hotel and staff. Weddings are definitely a special occasion and I am glad to see that our team provided everyone with the support they needed for the event.

Thank you for allowing us to be part of your family's memories!

Kindly,
Kimberly

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Reviewed April 17, 2013

Just a few blocks from the Kane Co market. We found lots of great shoping near by. You are also near a lot of great places to eat. This is a safe high class town and this hotel is in the best part of town. We will stay here next year too. Keep up the good work St. Charles.

  • Stayed: April 2013, traveled as a couple
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1  Thank Timothy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gsmffi, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this reviewResponded April 20, 2013

Dear Timothy G,

Thank you for the great review. You described St. Charles perfectly with its great shopping near by and lots of choices of restaurants.

We are so glad your experience was enjoyable. We look forward to having you again next year!

Kindly,
Kimberly

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Reviewed March 29, 2013

We stayed two nights and were left with one strong impression: only nice people work here! Our room itself looked like it was aging a bit, but the staff at the front desk, and the people who cleaned our room and ran breakfast, were all incredibly friendly and accommodating. This is the first time I've ever written a review of a hotel, and it's all because of the people who work there. Thanks for a good experience!

  • Stayed: March 2013, traveled with family
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Thank FoxFamilyQuincy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gsmffi, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this reviewResponded March 31, 2013

Dear FoxFamilyQuincy,

Thank you for your wonderful review on our hotel. We thoroughly enjoy our staff that we have here at our hotel. Every employee from the front desk to housekeeping does a great job! I hope we get to see you return in the near future! I'm glad to see that we are the first hotel review you've ever done! You did a great job!

Justin

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Reviewed March 20, 2013

I have stayed at this Fairfield Inn many times and continue to appreciate their friendly helpful staff. From the check-in counter staff to the breakfast bar attendants, my stay is enhanced by their service and great attitudes. Keep up the good work!

  • Stayed: March 2013
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Thank DrSor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gsmffi, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this reviewResponded March 21, 2013

Thank you for sharing your great experience with the tripadvisor world! We are very happy to hear you're praise of our property. Our job is to make sure our guests have a wonderful experience, and it means a lot when our guest applaud our service! We welcome you to come back to our hotel in the future!

Justin

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Reviewed March 5, 2013

Rooms are very comfortable, STAFF IS EXCEPTIONAL, complimentary breakfast has something for everyone. Highly recommend! We stay there when we attend the Kane County Antique Flea Market, not even 5 minutes away. Also close to a great outlet mall and the charming downtown area of St. Charles.

  • Stayed: February 2013, traveled as a couple
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Thank Kathy E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gsmffi, Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this reviewResponded March 8, 2013

Kathy,

I'd like to thank you for the review on our hotel! We are very pleased with our team here at the Fairfield Inn and Suites St. Charles and we're glad that they gave you a great experience!

We always have guests stay at our hotel for the Kane County Flea Market so we're glad you decided to stay with us! We have a very ideal location being near all of the shopping and restaurants!

We hope to see you back at the Fairfield Inn and Suites in St. Charles soon! Enjoy the change of seasons!


Justin

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Additional Information about Fairfield Inn & Suites Chicago St. Charles

Address: 2096 Bricher Rd, Saint Charles, IL 60174-3506
Phone Number:
Location: United States > Illinois > Saint Charles
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Saint Charles
#3 Family Hotel in Saint Charles
Price Range: $118 - $231 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Chicago St. Charles 2.5*
Number of rooms: 92
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Also Known As:
Fairfield Inn And Suites Chicago St. Charles
Fairfield Inn & Suites Chicago St. Charles Hotel Saint Charles
Fairfield Inn Saint Charles
Fairfield Saint Charles
Saint Charles Fairfield Inn

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