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“Wonderful Staff” 5 of 5 stars
Review of Fairfield Inn & Suites Chicago St. Charles

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Fairfield Inn & Suites Chicago St. Charles
Ranked #3 of 11 Hotels in Saint Charles
Certificate of Excellence
Boston, Massachusetts
1 review
“Wonderful Staff”
5 of 5 stars Reviewed March 29, 2013

We stayed two nights and were left with one strong impression: only nice people work here! Our room itself looked like it was aging a bit, but the staff at the front desk, and the people who cleaned our room and ran breakfast, were all incredibly friendly and accommodating. This is the first time I've ever written a review of a hotel, and it's all because of the people who work there. Thanks for a good experience!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank FoxFamilyQuincy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gsmffi, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review, March 31, 2013
Dear FoxFamilyQuincy,

Thank you for your wonderful review on our hotel. We thoroughly enjoy our staff that we have here at our hotel. Every employee from the front desk to housekeeping does a great job! I hope we get to see you return in the near future! I'm glad to see that we are the first hotel review you've ever done! You did a great job!

Justin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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158 reviews from our community

Traveler rating
    102
    31
    13
    7
    5
See reviews for
56
27
12
37
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
1 review
5 of 5 stars Reviewed March 20, 2013

I have stayed at this Fairfield Inn many times and continue to appreciate their friendly helpful staff. From the check-in counter staff to the breakfast bar attendants, my stay is enhanced by their service and great attitudes. Keep up the good work!

  • Stayed March 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank DrSor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gsmffi, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review, March 21, 2013
Thank you for sharing your great experience with the tripadvisor world! We are very happy to hear you're praise of our property. Our job is to make sure our guests have a wonderful experience, and it means a lot when our guest applaud our service! We welcome you to come back to our hotel in the future!

Justin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leslie, MI
2 reviews
5 of 5 stars Reviewed March 5, 2013

Rooms are very comfortable, STAFF IS EXCEPTIONAL, complimentary breakfast has something for everyone. Highly recommend! We stay there when we attend the Kane County Antique Flea Market, not even 5 minutes away. Also close to a great outlet mall and the charming downtown area of St. Charles.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Kathy E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gsmffi, Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review, March 8, 2013
Kathy,

I'd like to thank you for the review on our hotel! We are very pleased with our team here at the Fairfield Inn and Suites St. Charles and we're glad that they gave you a great experience!

We always have guests stay at our hotel for the Kane County Flea Market so we're glad you decided to stay with us! We have a very ideal location being near all of the shopping and restaurants!

We hope to see you back at the Fairfield Inn and Suites in St. Charles soon! Enjoy the change of seasons!


Justin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisconsin Dells, Wisconsin
1 review
5 of 5 stars Reviewed February 27, 2013

I loved staying at the Fairfield Inn in St. Charles. The hotel was clean and more importantly the service was excellent. The young lady Kersten working at the front desk made sure that my stay was enjoyable. I would revisit this location again thanks to Kersten.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank 60403Ashley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gsmffi, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review, March 3, 2013
60403Ashley,

Thank you so much for the review on the hotel. Great shout out about our staff and in particular Kersten on the great service they provide. Kersten's a great asset to our team.

We hope to see you back at the Fairfield St Charles in the future!

Warmest Regards,

Kimberly
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beaver Island, Michigan
Level Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed December 28, 2012

Great St. Charles / Geneva / Fox River area hotel - Sits back off Randall in the midst of Shopping haven. Very nice Staff and clean all the way down to the HVAC filter, Bathroom felt squeaky new, and this hotel feels new in & out. Shows pride of ownership.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Da_YguY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gsmffi, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review, January 1, 2013
Dear Da_YguY,

Thank you for your kind words regarding your stay at our hotel. You are spot on by saying that our staff has pride in the work they do. Each guest is extremely important and our job is to make everyone feel welcomed.

Have a great 2013. We hope to have you visit us again in the future.

Kindly,
Kimberly
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naples, Florida
Level Contributor
25 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed December 12, 2012 via mobile

We checked in on a Friday and at 4:30 in the morning we were awakened by sounds of passion and when I say sounds I mean my wife and I could hear everything if you know what I mean. This went on until 6am or so. It was around then that every 2-3 mins you can hear every toilet flush over and over as people awake from their slumbers. This was by far one of the loudest hotels I have ever stayed at and I travel a ton. I had to write a review this was just to sad not to mention. Oh well otherwise all was nice very clean and otherwise great. Just beware you can hear everything and it is impossible to get a good nights rest due to the extremely loud pipes in the hotel toilets flush constantly!

  • Stayed December 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank B K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gsmffi, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review, December 14, 2012
Dear B K,

Thank you for taking the time to write a response on our hotel. I am glad to see that you found the hotel cleanliness and service to be great. I am sorry to see that you were able to hear everything outside your room. I can see how noise from flushing toilets and your neighbors can create a disturbing experience at our hotel.

Should you stay again at our hotel, feel free to request a room on the top floor or even on the ends of the floors to be away from as many guests as possible.

Thank you again for providing a review on our hotel.

Kindly,

Kimberly
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed November 7, 2012

First of all, you have to love St. Charles, Ilinois. It's one of those cities you often see at the top of "Best Places to Live in America" articles. Unfortunately there's not much of a selection in places to stay that are above average. This Fairfield Inn is an exception. Completely comfortable. I stay in the area for business and feel it's my "home away from home". The hotel is very well located, nicely decorated, a good value, has great amenities and the staff is amazing. The front desk/office people are the best: Joanna, Diana, Kimberly and Jennifer all do whatever they can to make your stay perfect. At one point, I thought I might be TOO frequent a guest, because I'd walk through the door and everyone addressed me by name! The area has plenty of shopping and restaurants, along with the Kane County Fairgrounds within walking distance or a short drive. The morning breakfast (complimentary) is technically a "Continental", but actually has a lot of food and excellent variety. In addition, the hotel has various newspapers for guests (included), coffee, tea, fruit service (included), excellent wireless internet (included), a small but functional exercise facilty (yes, included), and a wonderful indoor pool and spa. "High-profile" guests are not unheard of here. Parking is handy, and there's a pleasant walking neighborhood nearby.

Room Tip: I like their ground floor rooms near the side doors; they're quiet, and it's easy to come a...
See more room tips
  • Stayed May 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank regulartraveler705
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gsmffi, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review, November 9, 2012
Dear Regulartraveler705,

Thank you for the great review on our hotel, staff and even our local city. St. Charles is such a cozy area. The city was recognized as #1 place for families in 2011 by Family Circle.

We consider our guests to part of the family. We understand that many guest like yourself are on the road for days or even weeks at a time. I am glad to see that even though you may feel like too frequent of a guest that we recognize you each and every time.

Thanks for making our hotel your home.

Kimberly
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Chicago St. Charles

Property: Fairfield Inn & Suites Chicago St. Charles
Address: 2096 Bricher Rd, Saint Charles, IL 60174-3506
Location: United States > Illinois > Saint Charles
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Saint Charles
#3 Romantic Hotel in Saint Charles
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Chicago St. Charles 2.5*
Number of rooms: 92
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Also Known As:
Fairfield Inn And Suites Chicago St. Charles
Fairfield Inn & Suites Chicago St. Charles Hotel Saint Charles
Fairfield Saint Charles
Fairfield Inn Saint Charles
Saint Charles Fairfield Inn

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