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Fairfield Inn & Suites Chicago St. Charles
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Reviews (241)
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All reviewsfront deskwedding weekendwould highly recommend this hotelworkout roomhome away from homeclean roomskane countylocation is greatpool and hot tubgreat roomking suitechicago areafresh fruitjacquistgenevacharles
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Reviewed March 5, 2013

Rooms are very comfortable, STAFF IS EXCEPTIONAL, complimentary breakfast has something for everyone. Highly recommend! We stay there when we attend the Kane County Antique Flea Market, not even 5 minutes away. Also close to a great outlet mall and the charming downtown area of St. Charles.

  • Stayed: February 2013, traveled as a couple
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Thank Kathy E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gsmffi, Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this reviewResponded March 8, 2013

Kathy,

I'd like to thank you for the review on our hotel! We are very pleased with our team here at the Fairfield Inn and Suites St. Charles and we're glad that they gave you a great experience!

We always have guests stay at our hotel for the Kane County Flea Market so we're glad you decided to stay with us! We have a very ideal location being near all of the shopping and restaurants!

We hope to see you back at the Fairfield Inn and Suites in St. Charles soon! Enjoy the change of seasons!


Justin

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Reviewed February 27, 2013

I loved staying at the Fairfield Inn in St. Charles. The hotel was clean and more importantly the service was excellent. The young lady Kersten working at the front desk made sure that my stay was enjoyable. I would revisit this location again thanks to Kersten.

  • Stayed: February 2013, traveled with family
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Thank 60403Ashley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gsmffi, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this reviewResponded March 3, 2013

60403Ashley,

Thank you so much for the review on the hotel. Great shout out about our staff and in particular Kersten on the great service they provide. Kersten's a great asset to our team.

We hope to see you back at the Fairfield St Charles in the future!

Warmest Regards,

Kimberly

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Reviewed December 28, 2012

Great St. Charles / Geneva / Fox River area hotel - Sits back off Randall in the midst of Shopping haven. Very nice Staff and clean all the way down to the HVAC filter, Bathroom felt squeaky new, and this hotel feels new in & out. Shows pride of ownership.

  • Stayed: December 2012, traveled on business
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Thank Da_YguY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gsmffi, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this reviewResponded January 1, 2013

Dear Da_YguY,

Thank you for your kind words regarding your stay at our hotel. You are spot on by saying that our staff has pride in the work they do. Each guest is extremely important and our job is to make everyone feel welcomed.

Have a great 2013. We hope to have you visit us again in the future.

Kindly,
Kimberly

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Reviewed December 12, 2012 via mobile

We checked in on a Friday and at 4:30 in the morning we were awakened by sounds of passion and when I say sounds I mean my wife and I could hear everything if you know what I mean. This went on until 6am or so. It was around then that every 2-3 mins you can hear every toilet flush over and over as people awake from their slumbers. This was by far one of the loudest hotels I have ever stayed at and I travel a ton. I had to write a review this was just to sad not to mention. Oh well otherwise all was nice very clean and otherwise great. Just beware you can hear everything and it is impossible to get a good nights rest due to the extremely loud pipes in the hotel toilets flush constantly!

  • Stayed: December 2012
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Thank B K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gsmffi, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this reviewResponded December 14, 2012

Dear B K,

Thank you for taking the time to write a response on our hotel. I am glad to see that you found the hotel cleanliness and service to be great. I am sorry to see that you were able to hear everything outside your room. I can see how noise from flushing toilets and your neighbors can create a disturbing experience at our hotel.

Should you stay again at our hotel, feel free to request a room on the top floor or even on the ends of the floors to be away from as many guests as possible.

Thank you again for providing a review on our hotel.

Kindly,

Kimberly

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Reviewed November 7, 2012

First of all, you have to love St. Charles, Ilinois. It's one of those cities you often see at the top of "Best Places to Live in America" articles. Unfortunately there's not much of a selection in places to stay that are above average. This Fairfield Inn is an exception. Completely comfortable. I stay in the area for business and feel it's my "home away from home". The hotel is very well located, nicely decorated, a good value, has great amenities and the staff is amazing. The front desk/office people are the best: Joanna, Diana, Kimberly and Jennifer all do whatever they can to make your stay perfect. At one point, I thought I might be TOO frequent a guest, because I'd walk through the door and everyone addressed me by name! The area has plenty of shopping and restaurants, along with the Kane County Fairgrounds within walking distance or a short drive. The morning breakfast (complimentary) is technically a "Continental", but actually has a lot of food and excellent variety. In addition, the hotel has various newspapers for guests (included), coffee, tea, fruit service (included), excellent wireless internet (included), a small but functional exercise facilty (yes, included), and a wonderful indoor pool and spa. "High-profile" guests are not unheard of here. Parking is handy, and there's a pleasant walking neighborhood nearby.

Room Tip: I like their ground floor rooms near the side doors; they're quiet, and it's easy to come and go.
  • Stayed: May 2012, traveled on business
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Thank regulartraveler705
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gsmffi, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this reviewResponded November 9, 2012

Dear Regulartraveler705,

Thank you for the great review on our hotel, staff and even our local city. St. Charles is such a cozy area. The city was recognized as #1 place for families in 2011 by Family Circle.

We consider our guests to part of the family. We understand that many guest like yourself are on the road for days or even weeks at a time. I am glad to see that even though you may feel like too frequent of a guest that we recognize you each and every time.

Thanks for making our hotel your home.

Kimberly

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