My family (myself, husband, & 2 toddlers) stayed at the Days Inn in St Charles from 6/23-6/26. We called the hotel property in Feb 07 to book directly as we wanted to ensure we had a suite and that our special needs of 2 cribs could be accomodated. We called on 2 other occasions prior to our stay to reconfirm as it was important to us to have a suite while traveling with young children.
We arrived at 2:15 PM on 6/23. My husband went in to check us in. The only clerk was on a phone call (trying to figure out how to use the computer) and he waited for 15 minutes while she finished the call. She then checked him into a room that turns out was on an "out of order" list since it had a pool of water in the middle of the bed from a roof leak. He came back down & she attempted to find another room. She stopped to service other people while doing so, finally walked my husband to another room to admit him while she got key cards ready only to find it was still occupied by the man sitting on the bed watching TV. 45 minutes later we leave for a family reunion STILL not checked in but with promises that it would be resolved by the time we return that night. We got back at 9 PM only to find that they didn't have any King Suites. We were told a reservation for a King Suite doesn't mean we will get one, only that we would get a room. And we had an offer to "cancel your reservation and you can try to find something else in town". We ended up in a Queen double with NO cribs for the kids (although they were nice enough to deliver a nylon chair with a cup holder in lieu of a crib).
This was by far the worst service we have ever experienced in our travels. We have contacted the corporate office and will definately not ever stay at that particular Days Inn again.
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- Also Known As:
- Saint Charles Days Inn