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“Horrible Service”
Review of Geneva Motel Inn

Geneva Motel Inn
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Geneva Motel Inn
Ranked #11 of 11 Hotels in Saint Charles
Reviewed June 26, 2007

My family (myself, husband, & 2 toddlers) stayed at the Days Inn in St Charles from 6/23-6/26. We called the hotel property in Feb 07 to book directly as we wanted to ensure we had a suite and that our special needs of 2 cribs could be accomodated. We called on 2 other occasions prior to our stay to reconfirm as it was important to us to have a suite while traveling with young children.

We arrived at 2:15 PM on 6/23. My husband went in to check us in. The only clerk was on a phone call (trying to figure out how to use the computer) and he waited for 15 minutes while she finished the call. She then checked him into a room that turns out was on an "out of order" list since it had a pool of water in the middle of the bed from a roof leak. He came back down & she attempted to find another room. She stopped to service other people while doing so, finally walked my husband to another room to admit him while she got key cards ready only to find it was still occupied by the man sitting on the bed watching TV. 45 minutes later we leave for a family reunion STILL not checked in but with promises that it would be resolved by the time we return that night. We got back at 9 PM only to find that they didn't have any King Suites. We were told a reservation for a King Suite doesn't mean we will get one, only that we would get a room. And we had an offer to "cancel your reservation and you can try to find something else in town". We ended up in a Queen double with NO cribs for the kids (although they were nice enough to deliver a nylon chair with a cup holder in lieu of a crib).

This was by far the worst service we have ever experienced in our travels. We have contacted the corporate office and will definately not ever stay at that particular Days Inn again.

  • Stayed: June 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
1  Thank MIBobbi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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50 - 52 of 52 reviews

Reviewed May 6, 2007

The hotel was dirty the rooms smelled and the staff did not care.
The sheets looked and smelled like they were washed without soap.Bugs were in the hallways and room. Whas movet to 3 different rooms and had the same problems in all three and was told that I could not get a refund or even a discount. I wil never stay here again. It was much better when it was a Quality Inn.

  • Stayed: May 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
1  Thank smallbizman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 27, 2014
Google Translation

Room Tip: Semelhantes
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  • Stayed: October 2014, traveled with family
    • Value
    • Location
    • Service
Thank Marco S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Geneva Motel Inn

Address: 100 Tyler Rd, Saint Charles, IL 60174-3336
Location: United States > Illinois > Saint Charles
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #11 of 11 Hotels in Saint Charles
Price Range: $71 - $82 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Geneva Motel Inn 2*
Number of rooms: 83
Reservation Options:
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Also Known As:
Saint Charles Days Inn

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