I have never had a more horrid hotel experience in my entire life. You NEED to continue reading this review before making a decision to stay here. For the sake of your health DO NOT BOOK A ROOM AT THIS HOTEL!!!!!!!
Upon check in, the hotel was dirty and smelled like smoke. Upon further inspection, the room was FILTHY. Since we arrived so late and drove 8 hours to IL, we decided to stay the night anyways. The next day was spent away from the hotel with the "do not disturb" sign on the door for fear of an employee riffling through my belongings. When we got back to the room the second night I pulled back the sheets to crawl into bed and found a small white pill (photo included) in my bed. Since the cleaning crew was not in my room during the day, this told me that the sheets were not changed. Luckily the room had a second bed. I pulled back the sheets to bed #2 and was mortified to find large BLOOD AND URINE stains on the mattress pad (photo attached). THIS HOTEL DOES NOT CHANGE THE SHEETS!!!!!!
I immediately checked out of the room and went to one down the street. After battling for over two weeks with the hotel manager and with customer care, they refused to reimburse me for the price of the hotel room. How can a facility #1 - have BLOOD AND URINE on the bedding and expect a customer to stay there and #2 - NOT reimburse me for the room???? On a side note, the hotel manager (Susan) wouldn't return my phone calls and when she finally did (after calling her 2 or 3 times) she lied to me and said she wasn't at the hotel to receive my messages until 3 days after my stay. Her clerk told me she was in fact there. Someone was lying (my guess it was Susan). After I explained to her what I found in her hotel she didn't apologize, empathize, etc. She offered me 30% off my stay which was NOT acceptable to me.
I escalated this issue to Days Inn Customer Care and I was treated even WORSE - and even hung up on my a customer service manager. What kind of company is this?????
Please... learn from my experience and DO NOT book at this hotel.
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- Also Known As:
- Saint Charles Days Inn