My boyfriend and I visited St. Charles for a business trip. We stayed at the Days Inn for 3 nights. When we called for a qoute on the rates, we were promised a certain price for all three nights so we budgeted ourselves to that qoute. When I got there to check in, they told us it was about $200.00 more than what they promised and they were sticking to it even after explaining our situation with the business trip and how they were paying for half the hotel price.
Then, we are on a Smoking floor. Not only does our floor smell like smoke, the WHOLE hotel smells very badly. I wouldn't even bring a child into that hotel especially with a child with asthma.
When I first walked into the hotel room, There was still trash & ciggerette butts in our room. Also, when I went to take my first shower there was a USED bar of soap in the shower. I had to grab a kleenex & pick it up to throw it away myself.
The next night, we went to get some ice from the ice machine. 2nd floor ice machine did not work. So we went to the first floor ice machine and that one didn't work. I went up to the front desk & told them that their ice machines was not working. All they had to say was "Well I am sorry but I guess the ice machines are just not working then.". How do you keep a business let alone a hotel running if there is no maitnence on ANYTHING?
Then during our last 2 days there, the toilet broke. We didn't even bother calling them because who would fix it? no one. So we did what we had to do.
We both are very dissapointed in the cleaniness of the hotel & the service. I would suggest everyone to steer clear from this hotel. I know my boyfriend & I will never return there again even if it is the cheapest hotel there.
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- Also Known As:
- Saint Charles Days Inn