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“Very Nice, Great Location” 4 of 5 stars
Review of Chicago Marriott Suites O'Hare

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Chicago Marriott Suites O'Hare
Ranked #15 of 18 Hotels in Rosemont
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Very Nice, Great Location”
4 of 5 stars Reviewed June 8, 2014

Close to the L train, very nice property. Staff was all very friendly and efficient. Sofa bed was horrible, but the bed in the room was nice and the suite setup was convenient. I did find a dirty wet towel in the shower on check-in, and the previous guest's phone charger and belongings that hadn't been cleaned from the desk, but the staff was quick to apologize and they did follow up a few days later to make sure the room was good to go. The Restaurant breakfast buffet was very good, although a little expensive, and I appreciated the added availability of soy milk. Overall really nice property, great location for visiting Chicago.

  • Stayed May 2014, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Dave K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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398 reviews from our community

Traveler rating
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    47
    21
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
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  • English first
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English first
Grand Rapids, Michigan
2 reviews
4 of 5 stars Reviewed June 8, 2014

Don't eat at the restaurant. I thought I was getting $5 glass if wine, turns out it was the $20 glass!
I ordered the $6 salad, the only price listed, but was charged $10! Our party of 10 was charged the 20% tip but they would not split the bill for us.

  • Stayed June 2014
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank ekv2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ketchikan, Alaska
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 7, 2014

I routinely stay at this hotel for business. The suites are comfortable, and the staff friendly and attentive. It's definitely geared towards business travelers, which is nice when that's your goal. It's conveniently located near the airport. There's a nearby train a few blocks away if you'd like to go downtown, but it's a rather long trip.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Andy Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, NY
Level Contributor
31 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 stars Reviewed May 30, 2014

I got sick on a layover at the airport and had to stay overnight. After a time in the ER, I called the hotel at about 10:45pm to check if they had room service since I had not eaten since the morning. The kitchen was about to close, but after hearing about my ordeal in the airport and ER, the woman on the phone offered to check me in early and order something for me. When I got there, dinner was waiting and I did not have to eat drive through food! Room was VERY nice, clean, and spacious.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank slroth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed May 25, 2014

While the hotel facilities are OK (not entirely true as the toilet overflowed), it's ridiculous that they charge for parking ($24.00 overnight) and internet (over $12.00). And, at their commissary, the desk clerk told me it was over $6.00 for an ice cream bar. Absurd! Because of these things, I won't stay at this place again. Very, very, disappointed in this hotel. One of Marriott's worst properties. A sorry excuse for a Marriott hotel!!! When going to O'Hare look for a better alternative. It shouldn't be hard to find.

  • Stayed May 2014, traveled with family
    • 1 of 5 stars
      Value
Helpful?
1 Thank Jerome S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tommie V, General Manager at Chicago Marriott Suites O'Hare, responded to this review, May 28, 2014
I Thank You for taking the time to give us your feedback regarding your stay. As it relates to pricing every full service hotel in the Rosemont area charge for parking as well as internet. I apologize for the inconvenience you encountered with the toilet and I've alerted engineering department to take a look at the room. Again, I Thank you for staying with us and If you would like to speak with me personally feel free to give me a call.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed May 18, 2014 via mobile

So expensive per night. Charge you for wi-fi, charged for parking, no continental breakfast. We arrived at 11 am and left at 6 pm for dinner and were charged $26 for parking!! We only had 2 twenty dollar bills to pay so we received our change in all dollar coins! Not wanting to pay additional fees to go out for breakfast, we went to the in house breakfast where we paid outrageous prices ($20 for a small buffet ) and had to call a server over after waiting for for 5 minutes. I ordered my food a good 10 minutes ago and have not seen it nor has anyone come to check on us. Never again

Stayed May 2014, traveled with friends
Helpful?
2 Thank Kbuell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tommie V, General Manager at Chicago Marriott Suites O'Hare, responded to this review, May 20, 2014
Mr. Kbuell,
First of all, I would like to Thank You for taking the time to give us feedback on your stay. I wanted to make you aware that I've spoken with the Restaurant Manager about the time it took before a server approached your table. We will incorporate that in our daily 15 minute standup meetings. As it relates to being charged for parking, internet and breakfast if you were to benchmark any full service property in the area you would find that they do the same. If there's anything that I can assist with in the future please don't hesitate to give me a call.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Federal Way, Washington, United States
Level Contributor
253 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 stars Reviewed April 22, 2014

After a day on the road it was so nice to open the door to an amazing king suite room at the Chicago Marriott Suites O'Hare. It was one of the nicest (clean, spacious, comfortable, quiet) rooms I have ever stayed in! I was disappointed by only one thing - that I was staying here just one night!

  • Stayed April 2014, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Joe D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chicago Marriott Suites O'Hare

Property: Chicago Marriott Suites O'Hare
Address: 6155 N River Rd, Rosemont, IL 60018-5129
Location: United States > Illinois > Rosemont
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Luxury Hotel in Rosemont
#11 Business Hotel in Rosemont
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Chicago Marriott Suites O'Hare 4*
Number of rooms: 256
Official Description (provided by the hotel):
The Chicago Marriott Suites O'Hare hotel is a top choice amongst hotels in Rosemont and offers guests complimentary shuttle service to and from O'Hare Airport. This all-suite Rosemont hotel is located 1 mile from Chicago O'Hare Airport and features spacious guest suites with a separate living area, large desk, mini-refrigerator and more. Guests of this Rosemont, Illinois hotel stay in shape at our newly renovated fitness center and indoor pool. Grab a bite to eat at Six1Five5, our new on-site Rosemont restaurant serving breakfast, lunch and dinner every day. Among Rosemont hotels, we are located near top attractions including the Donald E. Stephens Convention Center, Rosemont Theatre and Allstate Arena. With flexible setup options and over 2,500 sq. ft. of event space, our hotel is perfect for special events and meetings in Rosemont, IL. Whether you are traveling for business or a weekend away, you can ensure the Chicago Marriott Suites O'Hare hotel will provide you with an exceptional stay in Chicago. ... more   less 
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Also Known As:
Chicago Marriott Suites o`Hare Hotel Rosemont
Chicago Marriott o Hare
Marriott Hotel Rosemont
Marriott Rosemont
Rosemont Marriott

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