My business partner and I stay at this hotel a minimum of 12 nights a year. It's very convenient to O'Hare and it has great beds. That's its strength. It's weaknesses are:
#1. The rooms stink. They smell like an old lady spilled perfume and baby powder in the room.
#2. They really emphasis their Starwood program and have a habit of saying "I have your Starwood number on your reservation" and then they put me in a non-Starwood room. The only reason that matters is because they charge for bottled water in the non-Starwood rooms. But it gets frustrating when they refuse to put me in a Starwood room and I have to ask them to deliver bottled water to my room.
#2.1 As a frequent stayer, it would seem that access to the wireless internet would be a nice little extra for those of us who stay their regularly. But NO if you want internet you gotta pay for it. So much for the great benefits of that Starwood membership.
#3. If you stay on the West (airport) side of the hotel it can be noisy and can get hot (afternoon sun). When I complained to the front desk that my room was hot they replied that the air conditioning wasn't turned on in the hotel because it "wasn't season." Of course, the fact that it's 80+ degrees in my room made it seem like "season" regardless of what the calendar said.
#4. My wake up call didn't come. How hard is that?
#5. I complained about the service I was receiving and asked to speak to the manager. I was told that he would be in at 8:00 a.m. and would call me. He didn't.
#6. The hotel is old and tired. It needs to be freshened, its offering needs to be stepped up, and its staff needs to be schooled.
Finally, they need to appreciate frequent guests. I spend roughly $1500 a year with this hotel.
I've stayed in worse hotels. But I've certainly stayed in better. Since I stay here regularly, this is kind of my second home in Chicago. I'd sure appreciate it if they'd up their game. There are fancier hotels nearby. I'm pretty much ready to throw in the towel on this one and pick a better hotel.
- Official Description (provided by the hotel):
- Sheraton Chicago O'Hare Airport Hotel is in Rosemont, IL. Free shuttle service and park and fly packages are available. Stephens Convention Center, Allstate Arena and Rosemont Theatre are nearby. ... more less
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- Also Known As:
- Sheraton Rosemont
- Rosemont Sheraton