Our flight got cancelled and we had stay to here and I am very pleased with the overall service with the exception of the operator that handled our call. The operator working on June 28th was very rude when we were trying to call for instructions on how to get picked up from the airport. She told us if we didnt see the driver we should take a taxi for $10. That's not what you want for a first impression and I hope a manager reads this. However the front desk manager and the rest of the staff made up for it. We were having a horrible night and a driver offered to take us to the nearest theatre because we did not know the area well to bad I don't remember his name. We really appreciated it. Stay at this hotel if you want to be close to the airport, very convenient.
- Official Description (provided by the hotel):
- Sheraton Chicago O'Hare Airport Hotel is in Rosemont, IL. Free shuttle service and park and fly packages are available. Stephens Convention Center, Allstate Arena and Rosemont Theatre are nearby. ... more less
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- Also Known As:
- Sheraton Rosemont
- Rosemont Sheraton