I have stayed at Sheraton hotels on many occasions across the country and have always enjoyed my stay and found the staff to be extremely helpful. Recently I had to reroute a flight to Chicago and make a last minute reservation (thru one of the bidding websites). As I was entering the reservation online prior to takeoff - accidentally entered the reservation twice. The receptionist pointed this out upon check in and said she would make a note of it.
The next morning I called the bidding website who was not very helpful with the situation....finally I asked them to call the Sheraton; whatever the Sheraton Manager said was helpful and I was able to get a refund on the unused room.
Just wanted to formally thank Sheraton for the help and understanding.
- Official Description (provided by the hotel):
- Sheraton Chicago O'Hare Airport Hotel is in Rosemont, IL. Free shuttle service and park and fly packages are available. Stephens Convention Center, Allstate Arena and Rosemont Theatre are nearby. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Rosemont
- Rosemont Sheraton