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“Consistently good with great waitstaff”

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Sheraton Chicago O'Hare Hotel
Ranked #11 of 18 Hotels in Rosemont
Certificate of Excellence
Los Angeles, California
1 review
“Consistently good with great waitstaff”
4 of 5 bubbles Reviewed October 16, 2013

I stay here very often and I'm always impressed with the waitstaff - Mario, Jim, Saalim, Chris, Maria, Colleen and Daniel.

The rooms are good and always clean and although there seems to have been a lot if staff turnover the front desk staff is always accommodating.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leee944
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin W, Manager at Sheraton Chicago O'Hare Hotel, responded to this review, October 24, 2013
Thank you very much for taking time to review our property. We are very proud of our staff across the board and thank you for recognizing them for a great job! Regarding turnover, just like every hotel people come and go to explore opportunities but we are currently in the process of building a consistently fantastic staff that will be here to make your stay that much more comfortable and warm. Thank you again and we hope to see you again soon.
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717 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (126)
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English first
Bedford MA
Level Contributor
157 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
3 of 5 bubbles Reviewed October 14, 2013

Stayed two nights for a recent conference. Got a good rate ($79 per night) and took advantage of the SPG double points promo. Rooms are decent sized suites and they let me check in early. Very friendly service; good, easy shuttle transportation to the airport; mediocre food. Clean rooms and comfortable beds. Free wifi in common area and as a Gold member I got free wifi in the room. I would recommend it if you can get a good rate and need to stay near the airport.

Room Tip: Get a higher floor so you can't hear noise from the bar.
See more room tips
  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MegBedfordMA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin W, Manager at Sheraton Chicago O'Hare Hotel, responded to this review, October 15, 2013
Thank you very much for writing us a review! Though we hit all the points for a decent stay, we really want to make our goal creating exceptional experiences. For that we certainly apologize. That being said we are pleased to know we left you with a positive overall experience. I plan on taking this review to our executive leadership as an example of things we can work on for the future. We appreciate your feedback and thank you again. Hopefully if you are in Rosemont you will come back to visit us!
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Tustin, California
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed October 13, 2013

It was very convenient. Place was clean and staff was friendly. Fit the bill perfectly and easy to the airport unbeaten. Easy shuttle drop off. Front desk was extremely helpful. Would stay again, especially work to avoid the marathon crowd on the way out of the city.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Barry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin W, Manager at Sheraton Chicago O'Hare Hotel, responded to this review, October 15, 2013
Thank you very much for taking time out of your day to review our hotel. It means a lot when our guests find their experience strong enough to document it in the reviews. Next time you are in town we can share our resources to access the Fashion Outlets, Park at Rosemont and local restaurants to make your stay that much more enjoyable. Thank you again and we hope to see you soon!
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Grand Cayman Island
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed October 12, 2013 via mobile

Had a lay over and stayed over night! Bed was very comfortable room was clean and quiet! Dimitry was great and very helpful! Great airport shuttle guys too! Absolutely no complaints! If you have to stay somewhere near the airport pick this one!

Stayed October 2013, traveled as a couple
Helpful?
Thank JoeStaplesLMT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin W, Manager at Sheraton Chicago O'Hare Hotel, responded to this review, October 15, 2013
Short, sweet and to the point! Thank you so much for highlighting our strengths throughout your stay. Our front desk staff is very important to your guest experience and we appreciate your recognizing them for a great job. Thank you again for your review and we hope to see you again soon!
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Toronto, Canada
Level Contributor
257 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
4 of 5 bubbles Reviewed October 11, 2013

I had not stayed here for about a year and was pleasantly surprised to see the hotel has improved since my last stay. Rooms have been renovated and are quite spacious, since there is a separate living and sleeping area. Bathrooms are still tiny, and water pressure on top floor left something to be desired; but a definite improvement from my last stay.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 10izboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin W, Manager at Sheraton Chicago O'Hare Hotel, responded to this review, October 15, 2013
Thank you very much for taking time to review our property. We are extremely encouraged that you recognized the significant changes that have been make to the appearance of our property over the last year. We hope you continue to visit us as we are always making improvements to enhance the guest experience. Thank you again and we look forward to your next visit!
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Kansas City
Level Contributor
102 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 bubbles Reviewed October 10, 2013 via mobile

After reading the reviews, I was expecting so much less. I thought it would be dilapidated and dirty. Not at all! I would gladly stay here again. Great beds and a spacious room. Very comfortable. Convenient to the airport and a small mall up the street. I think it used to be an embassy suites property, because the layout looks exactly the same. Big suite type room. I didn't care for the mocha colored decor, but that could be just me. Not a reason to downgrade the review.

Stayed October 2013, traveled on business
Helpful?
Thank DrLuv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin W, Manager at Sheraton Chicago O'Hare Hotel, responded to this review, October 15, 2013
Thank you very much for taking to review our property. We are very proud of our new renovation and we are excited to see it reflected in our guests' stays. It is very important that our travelers receive the best possible service throughout their stay. Also, you are correct that this hotel resembles an Embassy Suites. When the building was built it was originally an Embassy in 1986. Since 1987 this property has been a Sheraton and we just completed a major renovation in 2012 of all meeting space, common areas and guest rooms.

Thank you very much and we hope to see you the next time you are in town.
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West Sussex
Level Contributor
47 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed October 9, 2013

Stayed in this hotel for 2 nights for a business function.

Hotel is very close to the airport but exceptionally quiet. Food in restaurant (which doubles with the bar) was OK but a bit expensive. Food at function we attended was, shall we say, different. My wife couldn't eat her main course!

Rooms are extremely large. Ours had large bedroom and large sitting room which, for a hotel of this type, is probably a bit over the top but useful if you need to hold a meeting.

All in all perefectly OK for a short stay but too far from Chicago for tourists.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JandJ333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin W, Manager at Sheraton Chicago O'Hare Hotel, responded to this review, October 15, 2013
Thank you very much for taking time to write a review of the Sheraton Chicago O'Hare. We are pleased to hear that your stay was enjoyable. Being an airport property, yes we are not directly located downtown. However, we do have options to get you there! In our corporate drive we have a Metra train that runs express to Union Station and the hotel shuttle will also take you to O'Hare to catch the Blue Line downtown.

Thank you very much and we hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Chicago O'Hare Hotel

Property: Sheraton Chicago O'Hare Hotel
Address: 6501 Mannheim Rd, Rosemont, IL 60018-3627
Phone Number:
Location: United States > Illinois > Rosemont
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#5 Romantic Hotel in Rosemont
#8 Business Hotel in Rosemont
#8 Family Hotel in Rosemont
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Chicago O'Hare Hotel 3.5*
Number of rooms: 297
Official Description (provided by the hotel):
Sheraton Chicago O'Hare Airport Hotel is in Rosemont, IL. Free shuttle service and park and fly packages are available. Stephens Convention Center, Allstate Arena and Rosemont Theatre are nearby. ... more   less 
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Also Known As:
Sheraton Rosemont
Rosemont Sheraton

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