We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Agreat overnight stay”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Sheraton Chicago O'Hare Hotel
Ranked #10 of 18 Hotels in Rosemont
Certificate of Excellence
Grand Cayman Island
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Agreat overnight stay”
4 of 5 bubbles Reviewed October 12, 2013 via mobile

Had a lay over and stayed over night! Bed was very comfortable room was clean and quiet! Dimitry was great and very helpful! Great airport shuttle guys too! Absolutely no complaints! If you have to stay somewhere near the airport pick this one!

Stayed October 2013, traveled as a couple
Helpful?
Thank JoeStaplesLMT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin W, Manager at Sheraton Chicago O'Hare Hotel, responded to this review, October 15, 2013
Short, sweet and to the point! Thank you so much for highlighting our strengths throughout your stay. Our front desk staff is very important to your guest experience and we appreciate your recognizing them for a great job. Thank you again for your review and we hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

717 reviews from our community

Traveler rating
    245
    276
    116
    50
    30
See reviews for
109
86
66
360
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (126)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Toronto, Canada
Level Contributor
257 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
4 of 5 bubbles Reviewed October 11, 2013

I had not stayed here for about a year and was pleasantly surprised to see the hotel has improved since my last stay. Rooms have been renovated and are quite spacious, since there is a separate living and sleeping area. Bathrooms are still tiny, and water pressure on top floor left something to be desired; but a definite improvement from my last stay.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 10izboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin W, Manager at Sheraton Chicago O'Hare Hotel, responded to this review, October 15, 2013
Thank you very much for taking time to review our property. We are extremely encouraged that you recognized the significant changes that have been make to the appearance of our property over the last year. We hope you continue to visit us as we are always making improvements to enhance the guest experience. Thank you again and we look forward to your next visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City
Level Contributor
102 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 bubbles Reviewed October 10, 2013 via mobile

After reading the reviews, I was expecting so much less. I thought it would be dilapidated and dirty. Not at all! I would gladly stay here again. Great beds and a spacious room. Very comfortable. Convenient to the airport and a small mall up the street. I think it used to be an embassy suites property, because the layout looks exactly the same. Big suite type room. I didn't care for the mocha colored decor, but that could be just me. Not a reason to downgrade the review.

Stayed October 2013, traveled on business
Helpful?
Thank DrLuv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin W, Manager at Sheraton Chicago O'Hare Hotel, responded to this review, October 15, 2013
Thank you very much for taking to review our property. We are very proud of our new renovation and we are excited to see it reflected in our guests' stays. It is very important that our travelers receive the best possible service throughout their stay. Also, you are correct that this hotel resembles an Embassy Suites. When the building was built it was originally an Embassy in 1986. Since 1987 this property has been a Sheraton and we just completed a major renovation in 2012 of all meeting space, common areas and guest rooms.

Thank you very much and we hope to see you the next time you are in town.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Sussex
Level Contributor
47 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed October 9, 2013

Stayed in this hotel for 2 nights for a business function.

Hotel is very close to the airport but exceptionally quiet. Food in restaurant (which doubles with the bar) was OK but a bit expensive. Food at function we attended was, shall we say, different. My wife couldn't eat her main course!

Rooms are extremely large. Ours had large bedroom and large sitting room which, for a hotel of this type, is probably a bit over the top but useful if you need to hold a meeting.

All in all perefectly OK for a short stay but too far from Chicago for tourists.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JandJ333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin W, Manager at Sheraton Chicago O'Hare Hotel, responded to this review, October 15, 2013
Thank you very much for taking time to write a review of the Sheraton Chicago O'Hare. We are pleased to hear that your stay was enjoyable. Being an airport property, yes we are not directly located downtown. However, we do have options to get you there! In our corporate drive we have a Metra train that runs express to Union Station and the hotel shuttle will also take you to O'Hare to catch the Blue Line downtown.

Thank you very much and we hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Apple River, Illinois
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed September 29, 2013

There are good things about this hotel. The décor was nice The suites were comfortable. The HVAC system was quiet. The bed was comfortable and the bathroom was clean and a bit bigger than some hotels. The overall environment was good however, check inn was terrible. I was in line to check in at 2:10 pm. There was one person at the desk helping someone order something for somebody. After about 10 minutes, I think he was the desk manager, went to the back to get someone else on the desk. When I was finally able to check in at 2:25 I asked for two keys and was given one. I didn't realize I had one key until I parked the car so get back in line to get the second key. When I got to the room, the second key did not work so I had to go back to the desk, get back in line to get a working second key. As far as parking it cost $12.00 to park in the hotel lot; otherwise to have to park in a remote lot and walk back to the hotel. $9.95 for Wi-Fi service. I did not get it. The menu prices were outrageous so we went out to eat. The hotel seem to cater to business clientele. The surrounding area was just plain ugly.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ivemadeupmymind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin W, Manager at Sheraton Chicago O'Hare Hotel, responded to this review, September 30, 2013
Thank you so much for taking time to provide us feedback on the hotel. We are very glad to hear that you enjoyed your stay. However, the front desk delays are inexcusable and this particular example has been addressed with the front desk team. We sincerely apologize that you were delayed. That being said, we are working very hard to ensure everyone is receiving the same consistent, extraordinary service. We hope you choose to stay with us again so we can show you the true way we treat our guests at the Sheraton Chicago O'Hare. With regard to the parking, internet and restaurant charges, we apologize you were not happy with our pricing structure. I can say though, we are very competitively priced with all of the other full service hotels in the market. We try very hard to make sure we are competitive and we apologize for that inconvenience. Thank you again for your review!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thiruvananthapuram (Trivandrum), India
Level Contributor
95 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 bubbles Reviewed September 27, 2013 via mobile

Stayed here and could never connect to the Internet service notwithstanding several requests.The restaurant was decent, and television channels were good.I would recommend this to only tourists who would like a digital detox if necessary.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pjacobvarghese
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin W, Manager at Sheraton Chicago O'Hare Hotel, responded to this review, September 30, 2013
Thank you very much for your review. We sincerely apologize that you had poor internet service in the hotel. I can tell you though, we have heard the call and just upgraded the connection. The installation will be complete this week. With this upgrade we will double our bandwidth and we are strengthening our access points to accommodate the flow of internet activity on a given night. Should you choose to visit the Rosemont area again i think you would be pleasantly surprised with the efficiency of our high speed internet service. Thank you again and we hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairfield, Ohio, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 26, 2013

I don't normally write any reviews, but this time I couldn't just set back and not give this hotel and the staff any credit for the great experience we had.
Lindsey, Christina, Andre and everyone in that hotel sure know how to make a customer happy. They went above and beyond to make sure our stay was pleasant.
One thing to change maybe is the breakfast buffet, $18 a person is a little too much for only 4 or 5 items.
I highly recommend this hotel you will not be disappointed.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Haider A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin W, Manager at Sheraton Chicago O'Hare Hotel, responded to this review, September 30, 2013
Thank you very much for writing such a great review for the hotel. We are so pleased to hear you enjoyed your stay and we are very happy to have Lindsay, Christina and Andres as well. I will make sure to let them know they were recognized on TripAdvisor. We hope to welcome you back again soon and thank you again for your review!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Rosemont hotels
1.7 mi away
Crowne Plaza Chicago O'Hare
1.1 mi away
Hampton Inn & Suites Rosemont Chicago O’Hare
0.1 mi away
Holiday Inn & Suites Chicago O'Hare Rosemont
Show Prices
Show Prices
Show Prices
1.9 mi away
Loews Chicago O'Hare Hotel
1.6 mi away
Aloft Chicago O'Hare
Aloft Chicago O'Hare
#14 of 18 in Rosemont
4.0 of 5 bubbles 831 reviews
0.4 mi away
Hyatt Place Chicago/O'Hare Airport
Show Prices
Show Prices
Show Prices

Been to Sheraton Chicago O'Hare Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Chicago O'Hare Hotel

Property: Sheraton Chicago O'Hare Hotel
Address: 6501 Mannheim Rd, Rosemont, IL 60018-3627
Phone Number:
Location: United States > Illinois > Rosemont
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#5 Romantic Hotel in Rosemont
#8 Family Hotel in Rosemont
#8 Business Hotel in Rosemont
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Chicago O'Hare Hotel 3.5*
Number of rooms: 297
Official Description (provided by the hotel):
Sheraton Chicago O'Hare Airport Hotel is in Rosemont, IL. Free shuttle service and park and fly packages are available. Stephens Convention Center, Allstate Arena and Rosemont Theatre are nearby. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotwire, Expedia, Orbitz, Cancelon, Hotels.com, Priceline, TripOnline SA, Travelocity, getaroom.com and HotelQuickly so you can book your Sheraton Chicago O'Hare Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Rosemont
Rosemont Sheraton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing