The rooms were spacious and clean. However, the front desk was understaffed and there is insufficient parking if the hotel gets full. They told me I could park in a parking garage a few blocks away then they walked away from me without even telling me where the thing was!!! It was only when I demanded to speak with the manager (who incidentally was who I had tell me to park in this unknown garage) and threatened to leave and not pay for my night that they arranged the shuttle to lead me to this garage and shuttle me back as well as give me free parking for the inconvenience.
The following morning once again the front desk was understaffed. They did not leave a copy of the bill for express checkout like most hotels do nowadays so you had to wait in the line at the front desk in order to check out.
I had just stayed at a hotel downtown Chicago that was supreme in customer service so I had my expectations higher than what this place could give.
- Official Description (provided by the hotel):
- Sheraton Chicago O'Hare Airport Hotel is in Rosemont, IL. Free shuttle service and park and fly packages are available. Stephens Convention Center, Allstate Arena and Rosemont Theatre are nearby. ... more less
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- Also Known As:
- Sheraton Rosemont
- Rosemont Sheraton