I'll start by applauding the service levels I received - everyone I interacted with in this hotel was very helpful and professional. Front desk, bar, restaurant - all deserve a compliment for positive attitude and efficiency.
That said, I have to say I was less than impressed by the room itself. The two things that immediately jumped out at me as being sub-standard were the shower and the lighting. The shower was the worst I've had in several years - nowhere near enough flow or pressure to be considered reasonable. I see the shower and the bed as being the two most important things in any hotel room, so this is a big detractor. Lighting was similarly poor; while I understand and appreciate the desire to be energy efficient, the old first-generation CFLs just don't work well and look terrible. A couple of the main overhead bulbs were so old and worn-out that they were terribly dim - more like nightlights than primary lighting. There are too many good efficient lighting solutions available now to have to deal with outdated, dim, ugly lighting. Additionally, the bathroom itself was very small for this class of hotel - not a deal-breaker by itself, but just not quite what I expect at this price point.
Bottom line: A couple of minor updates/upgrades would make this a great hotel, but as it is I don't think it merits the price, particularly with the extra charge for internet service.
- Official Description (provided by the hotel):
- Sheraton Chicago O'Hare Airport Hotel is in Rosemont, IL. Free shuttle service and park and fly packages are available. Stephens Convention Center, Allstate Arena and Rosemont Theatre are nearby. ... more less
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- Also Known As:
- Sheraton Rosemont
- Rosemont Sheraton