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“Great beds and pillows”

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Sheraton Chicago O'Hare Airport Hotel
Ranked #13 of 18 Hotels in Rosemont
Certificate of Excellence
Reviewed October 30, 2012 via mobile

Got stuck in Chicago due to Hurricane Sandy on the way from Nepal to Boston. Great steak next door at Harry Cary's. very comfortAble bed. I think we paid $199 for the suite. Would recommend this site if your stuck in Chicago.

  • Stayed: October 2012
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Thank MAJ_Massachusetts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandon K, Manager at Sheraton Chicago O'Hare Airport Hotel, responded to this reviewResponded November 1, 2012

We're so glad that you were able to find some comfort here during the recent inclement weather out east. We hope that your entire stay here went well and we look forward to seeing you back here whenever your travels bring you back to Chicago!

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543 - 549 of 763 reviews

Reviewed October 29, 2012

Just returned from Flawless 2 night stay. Everyone was friendly and helpful from the reception desk to the baggage assistant. The bedroom/living room layout was spacious and attractive. I was worried the airport proximity would be a problem because I am a light sleeper, but this was probably the quietest hotel I have ever stayed at. Thick room darkening shades were a plus too.
Someone bringing children would have plenty of space if they turned the sofa bed into a bed.
Internet access worked fine in the room and lobby. We only used the lobby briefly, but a large group could gather comfortably there. Safe, easy to navigate area.

  • Stayed: October 2012, traveled with friends
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Thank Kathy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandon K, Manager at Sheraton Chicago O'Hare Airport Hotel, responded to this reviewResponded October 31, 2012

We're thrilled to hear that your recent stay with us went so well! We always enjoy hearing from our guests and we appreciate your generous feedback. Great service and memorable guest experiences are what we strive to achieve with all of our guests day in and day out. We hope that we accomplished this goal with you and that you'll continue to come back to our hotel during all of your trips to Chicago. Thank you again and take care!

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Reviewed October 20, 2012

This is an older Sheraton that is located as close to O'Hare as any hotel other than the on-airport facilities. The rooms are sized well--if you're a suites person, the front room has a nice desk and sofa, the bedroom is fine, both with nice flat screen TV's. My room was quiet and comfortable.

The rooms open into the interior atrium of the building. A very 80's-feeling layout.

While I was there, quite a bit of construction was going on. I never heard any noise, but the exercise facility was out of order (front desk offered passes to a health club down the street) as was one of the elevators.

The business rate I used was a good value.

  • Stayed: July 2012, traveled on business
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Thank pletchm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandon K, Manager at Sheraton Chicago O'Hare Airport Hotel, responded to this reviewResponded October 22, 2012

Thank you for writing a nice review about our hotel. Please note that we did complete our full hotel renovation earlier this summer and the entire hotel has been updated. We would encourage you to return to our property in the future so that you may see for yourself how much things have changed here at the Sheraton Chicago O'Hare. We hope to see you on your next trip to Chicago and take care.

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Reviewed October 16, 2012

Lovely room and fantastic bed and pillows. We were VERY impressed with the quietness of the room given planes coming in and out all night long. We were there for two nights and enjoyed them both very much. The ambiance of the lobby is nothing to write home about ....looks like a "Courtyard Inn and Suites", but once you're up in your room, no problems.

Room Tip: 521 - great corner room
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  • Stayed: October 2012, traveled as a couple
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Thank koolbill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandon K, Manager at Sheraton Chicago O'Hare Airport Hotel, responded to this reviewResponded October 18, 2012

We're glad to hear that our newly renovated guestrooms exceeded your expectations! It's also nice to know that our double thick sound proof windows are doing their job in keeping the noisy hustle and bustle from the airport out of our hotel. We hope that you'll come again to visit us very soon!

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Reviewed October 8, 2012

While this property is very nice and the accommodations more than adequate, the service at the front desk was extraordinary. Jami welcomed the three of us with a great smile, and offered to provide us with complimentary internet service. As business travelers dependent on email and web access after a long day of travel and meetings, this type of service is greatly appreciated. Nothing is more annoying than being nickel and dimed for basic services and told that you can have it free if you hang out in the lobby. If one mouth tells eleven ears, then this is what you want customers talking about. Jami - great job!

  • Stayed: October 2012, traveled on business
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Thank LLemco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandon K, Manager at Sheraton Chicago O'Hare Airport Hotel, responded to this reviewResponded October 15, 2012

Thank you so much for your nice comments regarding Jami! She is new to our front office team and we're glad to hear that she took such good care of you during your stay with us. We hope that its because of the personalized service Jami was able to provide that will keep you coming back to the Sheraton Chicago O'Hare over and over again.

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Reviewed September 28, 2012

if you need to stay in the area, this is a decent hotel. A newly remodeled Sheraton. The Club is open all day with basic breakfast. All of the normal cold stuff and they had egg/bacon sandwich one day and egg sausage & cheese tacos the next. Rooms are nice. The ac got cool but could not get as cold as I like (I like real cold). There were no chairs in the bedroom but separate room had frig and coffepot. The separate room had second flat screen, couch (folds out to bed) chair and desk. Internet was 9.99 and about 1MPS.

The room had a common starwood problem. No plugs on bedside table to charge phone.

I will stay again because I have meetings in the area in the future but recommend it only if it is convenient to your needs.

Stayed: September 2012, traveled on business
1  Thank Wes W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandon K, Manager at Sheraton Chicago O'Hare Airport Hotel, responded to this reviewResponded October 1, 2012

Thank you for your comments about our hotel. I can assure you that your future stays with us will only continue to get better as we fixed a recent A/C issue that we had, which should lead to your room being at your desired temperature when you stay with us again and we're also continuing to outfit all of our newly renovated suites with power strips next to the bed side table for easy plugging in of all your wireless devices. We hope these added benefits will keep you coming back to the Sheraton Chicago O'Hare again and again!

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Reviewed September 23, 2012

stayed here on my way home from a holiday in Europe. very close to o'hare airport. very friendly and accomidating staff. good facilities,gym and rooms. very comfortable sweet sleeper bed. 2 nice flat screen tv's. was even able to have an authentic Chicago deep dish pizza delivered to my room. very fast and reliable shuttle service to and from the airport. nice bar area and breakfast as well. would definitely stay again if needed. booked with cash and points with my spg membership.

Room Tip: become an spg member and book with cash and points to get a good rate!
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  • Stayed: September 2012, traveled solo
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Thank seattlemufc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandon K, Manager at Sheraton Chicago O'Hare Airport Hotel, responded to this reviewResponded September 26, 2012

We're delighted to hear that you enjoyed your stay at the Sheraton Chicago O'Hare and we hope to see you back again in the future! If there is something that we can do to help personalize your guest experience with us or make your time here even more enjoyable please do not hesitate to let us know. Thank you for taking the time to write a review about our hotel and take care!

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Additional Information about Sheraton Chicago O'Hare Airport Hotel

Address: 6501 Mannheim Rd, Rosemont, IL 60018-3627
Phone Number:
Location: United States > Illinois > Rosemont
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#5 Romantic Hotel in Rosemont
#8 Business Hotel in Rosemont
#8 Family Hotel in Rosemont
Price Range: $122 - $305 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Chicago O'Hare Airport Hotel 3.5*
Number of rooms: 297
Official Description (provided by the hotel):
Sheraton Chicago O'Hare Airport Hotel is in Rosemont, IL. Free shuttle service and park and fly packages are available. Stephens Convention Center, Allstate Arena and Rosemont Theatre are nearby. ... more   less 
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Also Known As:
Sheraton Rosemont
Rosemont Sheraton

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