We stayed at the Hyatt during the extreme cold in early January. After being stuck for several days, we asked the shuttle driver if he would drop us off at Giordano's on his way to the airport, which he did. When we called for a ride back to the hotel, the front desk staff refused told us they don't do courtesy rides/pick-ups and that we had to walk the 1/2 mile back in -46 wind chill. Although I understand they don't do courtesy rides to local restaurants, it would have been nice had they told us that up front and, furthermore, shown some regard for our well-being and agreed to make an exception due to the weather. We felt very unappreciated as customers that afternoon.
The Hyatt Rosemont is, otherwise, an excellent hotel. The staff is friendly and eager to help. Rooms are spacious and very comfortable. My only disappointment was being told to walk back in such frigid temperatures.
- Official Description (provided by the hotel):
- Upscale hotel featuring five suites, full service restaurant, contemporary decor with state of the art wiring ideal for the business traveler. Easy access to downtown Chicago via public transportation and expressways. Business center services available along with a concierge desk on-site. ... more less
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- Also Known As:
- Hyatt Rosemont Hotel Rosemont
- Rosemont Hyatt