I recently stayed here and I liked the rooms - very clean. This was also close to the airport and I got a very good rate at this hotel. This property is right across River Casino, which is probably a decent entertainment option around here.
I had requested a non-smoking room, which I got when I checked-in. But on reaching the floor and also the during night, I was feeling very uneasy as I was constantly smelling smoke in my room and the corridor. So next day, I asked the hotel reception about this and they said the smoking rooms were far away (but I was getting the smoke right in front of my room!). Also, when I said I am allergic to this smoke and requested they give me another room on a non-smoking floor, the reception staff were very harsh in saying no ( I would have accepted a polite no!) and said if I wanted, I should stay beyond 10am and keep checking with him. How can I stay there waiting for a non-smoking room in a non-smoking floor - wouldn't I have other things to do? I was also disappointed that even during check-in they were no information given to me that one room was on a smoking floor and if that was okay with me. Hyatt prides so much, but I feel the brand is being let down by such incidents. I am not sure that this treatment is meted out to folks who book using third party sites and not through Hyatt.com.
Also, there were limited channels on the TV that was very clear too. The business center also requires payment for print outs and computer access. I have stayed in many different Hotel brands and I can definitely say that Hyatt is not living up to the mark.
- Official Description (provided by the hotel):
- Upscale hotel featuring five suites, full service restaurant, contemporary decor with state of the art wiring ideal for the business traveler. Easy access to downtown Chicago via public transportation and expressways. Business center services available along with a concierge desk on-site. ... more less
- Reservation Options:
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- Also Known As:
- Hyatt Rosemont Hotel Rosemont
- Rosemont Hyatt