I stayed here one night on business in December 2012. I was really disappointed; the condition of this property is not what I expect from the Hyatt brand.
The hotel is in sore need of renovation! My room had outdated decor, several places were the wallpaper was peeling off the wall (especially at the seems), several 'ripples' in the carpet where it had come undone from the pad/floor beneath, funiture that was full of dings, bathroom tile that looked old, etc. Everything was clean, but the hotel felt old and neglected.
Service at check-in was welcoming. Check-out was fine. I ordered a coffee from the coffee bar as I left; service there was not very good.
Location was fine -- fairly near O'Hare, not far from restaurants, etc. in Rosemount. I didn't go there, but I noticed the Rivers Casino was within walking distance (across the parking lot). Free parking in a garage next to the hotel (free was appreciated).
The place has potential to be a nice airport hotel, but only if the rooms get a serious renovaton, and soon. Disappointing overall -- certainly better, more up-to-date options as convenient to ORD.
- Official Description (provided by the hotel):
- Upscale hotel featuring five suites, full service restaurant, contemporary decor with state of the art wiring ideal for the business traveler. Easy access to downtown Chicago via public transportation and expressways. Business center services available along with a concierge desk on-site. ... more less
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- Also Known As:
- Hyatt Rosemont Hotel Rosemont
- Rosemont Hyatt